Mark Kettle Email & Phone Number

Tualatin, Or

Manage Technical Program and grow contract project. Work with local account managers and applications specialist to grow business in the short term. Duties included but were not limited to:• Co-ordinate production of Bi-weekly reports. Information included should be production met each week.• Produce uptime spreadsheets for equipment and deliverables.• Order and track parts usage for equipment. • Monitor and maintain production of personnel.

Albany, New York Area

Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Frequently interacts with sub-ordinate supervisors, functional peer groups, and customers. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Provides direct supervision to exempt employees and/or skilled, nonexempt employees (i.e., technicians, designers, support personnel).

Malta, Ny

Managed the delivery, installation and start-up at a key customer’s facility. Managed 16 to 20 direct reports for the day to day operations and installation schedule to provide the customer with on-time installation and equipment start dates. Responsible for managing, developing and leading an on-site team to provide the customer with the best support service possible. Managed the customer’s expectations to combine all efforts to achieve the best possible solutions to problem areas. Worked as a partner with the customer to provide solutions to technical challenges from all areas. Responsible for reducing operating costs and maximizing the skill set under contract by the customer. Worked with Sales, Applications, account management and marketing to develop value added service offerings to grow market share.