Mark Keyes Email & Phone Number

Alexandria, Virginia

Program Lead for SHRM's successful NetSuite ERP implementation. Successfully partnered with the design architect and development teams to build out the configured system, while driving business department engagement and overall program execution. Led the NetSuite Steering Committee in defining and executing the multi phased configuration and roll out schedule, concluding with the first definition of a membership association business process model using NetSuite's ERP. Reporting to the CTO, define the appropriate PMO type and structure to implement and drive transparency and quality throughout the IT department. Act as an SME for the project managers within IT, and as a liaison for the non IT personnel wishing to improve their understanding around the value of IT's contributions, and the ways in which mutual success can be accelerated. Leverage the business acumen in hand to contribute to the development of high quality solutions, delivered on time and within budget.

Alexandria, Va

Serve as Program Manager and business operations lead for the establishment of SHRM's new competency based HR certification credentials, the SHRM-CP and SHRM-SCP.

Alexandria, Virginia

Create and manage a project management office to develop and manage SHRM's strategicportfolio working with project owners/leaders and leadership and serve as a project and programmanagement subject matter expert within SHRM.

Herndon, Va

Vice President – Global Business Operations, 01/2000 to 9/2011Spearheaded strategic development of solution platform and related IT infrastructure enabling integrated management of Professional Services practice across multiple lines of business; provided direct positive impact to bottom-line and business growth through market-driven technological innovation, effective IT infrastructure cost-control, and technology-driven business process streamlining / automation. Performed proposal analysis for high-risk engagements, developing accurate risk assessments, ROI estimates, and success predictions; personally oversaw all existing high-value customer programs to ensure seamless service delivery and optimum relations. Managed local and virtual IT teams, directing 5 – 120 professionals in diverse functions.Key Accomplishments:Global Services: As Program Lead for delivery of $15M integrated solution platform, managed all aspects of solution planning, development, integration, and launch for on-time delivery completed under budget.Liaised cross-functionally to Professional Services and dependent / support teams worldwide.Led elicitation, analysis, and validation of business / functional requirements to ensure alignment of solution development efforts with stakeholder needs and business strategies.Platform focused primarily on CA Clarity PPM, SAP backbone, and Business Objects reporting.Established post-implementation change management, risk mitigation, and business support processes in collaboration with internal IT operational teams; co-directed user training development and delivery with the Education Department.Defined IT security standards for all related business platforms and systems; partnered with corporate security to implement industry best practices for security and policy / regulatory agency compliance.Orchestrated audit preparation, external audits, and post-audit reviews.

Herndon, Va

Spearheaded strategic development of solution platform and related IT infrastructure enabling integrated management of Professional Services practice across multiple lines of business; provided direct positive impact to bottom-line and business growth through market-driven technological innovation, effective IT infrastructure cost-control, and technology-driven business process streamlining / automation. Performed proposal analysis for high-risk engagements, developing accurate risk assessments, ROI estimates, and success predictions; personally oversaw all existing high-value customer programs to ensure seamless service delivery and optimum relations. Managed local and virtual IT teams, directing 5 – 120 professionals in diverse functions. Key Accomplishments:Global PMO: Defined the project management framework for Professional Services, establishing formal project governance, initiation, planning, management, and delivery processes; launched and managed the Global Project Management Office (PMO).Created Professional Services library of best practices and standardized program and project management techniques, templates, tools, materials, communications, and deliverables.Modeled PMO workflows to integrate financial, legal, customer, and partner dependencies; created formal customer proposal templates, guidelines, and review / approval processes to significantly reduce the rate of project write-offs requiring provision of free services in response to customer dissatisfaction. Represented Professional Services in corporate-level initiative to attain ISO 2000 certification, playing integral role in achievement of global certification.Performed review, risk assessment, and final approval for all fixed-price and high-risk proposals.Personally took ownership of and led the effort for complete elimination of $13M vendor payment backlog, partnering with Finance, Legal, and Vendor Relations, departments, completed in under 9 months.

Alameda, Ca And Herndon, Va

Vice President – Technology Services, 04/1998 to 01/2000Assumed responsibility for technical sales support operations serving a $1.25B annual quota and sales territory spanning Canada and 15 states in the western US. Collaborated directly with sales leaders to define market and regional sales strategies. Directed 120+ geographically distributed technical sales management and support professionals, providing ongoing performance management, training, coaching, and mentoring to ensure employee success and advancement. Key Accomplishments:Held responsibility for ensuring customer relations and technical service delivery for the region’s 20 largest business partners in the US / Canada.Strategized and consulted with sales teams on methods to drive sales strategy adoption and promote / position future product releases.Introduced a SWAT-based business and opportunity development model realizing dramatic success and resulting in adoption across North America.Earliest success with CA Technologies included rapid advancement through technical sales support and management roles from ’91 through ’98; provided instrumental sales support, resulting in regional achievement of #1 sales ranking worldwide in both sales revenue and percent of quota categories.