Mark Khan Email & Phone Number

Texas, United States

Boston, Ma, Us

Santa Clara, Ca, Us

- Managing multiple distributed teams in charge of SVB’s Direct Channel Technology.- Driving the modernization of SVB's file based payments. Consolidating SaaS vendors and building cloud based (AWS) solutions.- Driving the modernization and creation of new treasury and embedded API's at SVB.- Established a culture of engineering excellence and trust through a no-blame culture and a focus oncontinuous improvement and disruption. - Partnering with executive leadership to define clear technical and business timelines to identify and prioritize critical areas.

San Antonio, Texas, Us

Authentication Platform Infrastructure 07/19 - Present- Built high-performing team of engineers responsible for USAA’s enterprise authentication platform infrastructure.- Managed and directed team to modernize USAA’s authentication infrastructure.- Partnered with executive leadership to provide solutions and technical guidance while aligning to the organization's strategic direction and priorities.- Championed engineering improvement and disruptions to improve quality of life for engineers and to drive engineering excellence.- Coached and mentored engineers in and outside of the immediate team.Credit Card Technology 08/18 - 07/19- Leader in Bank Technology focused on providing technology solutions and member experience to meet USAA’s Bank Strategic goals.- Led a team of 10 engineers in executing the CC Risk Assessment effort, a critical component of the Credit Card Origination Re-platform project. - Drove the use of domain-driven design and event-driven architecture, allowing each domain to be worked on independently, maximizing domain reusability and providing better agility and resilience.- Coordinated with RDE organization to line up their board deliverables to CCO timeline. - Led another team of 8 engineers in executing high priority Manager Identified Gaps efforts related to Bank BCC efforts.- Presented to both IT & business executive leadership on project progress and provided solution advice.- Collaborated with business partners to generate the correct solutions and to provide technical guidance.- Continuously coached and mentored members of the team.

San Antonio, Texas, Us

Member Authentication 01/18 - 07/18Technical Lead of the Plano Member Authentication team to develop a Unified Logon and Authentication Engine. Performing analysis and design of TO-BE solution, development of new API’s, and continuously working with business partners to identify and refine features and requirements.Financial Crimes Solutions 02/16 - 12/17Performed as lead engineer for the data ingestion team on the Case Alert Management System Replacement project, a $10 million effort that will implement an integrated solution with NICE Actimize. Anti-Money Laundering Group 09/14 - 01/16Served as Technical Lead of Customer Due Diligence Infrastructure project, a $1.9 million effort that improved USAA’s capability to capture “High Risk” member information, enhanced Risk Score capability, and maintained compliance with the U.S. Treasury’s FinCEN regulations.Financial Advice Services Group 03/13 - 08/14Served as Component lead on the USAA Brokerage Replacement Program, a $65 million project that enhanced USAA’s investment application. Enterprise and Business Infrastructure Services 6/11 – 2/13Worked with multiple business and technical counterparts to implement new functionalities and improvements to USAA’s dotcom and mobile personal profile, eligibility, and member data applications.

- Analyzed, designed, and developed corporate wide applications from inception to deployment- Worked with multiple stakeholders to implement new online business banking system and new intranet site.- Maintained and updated database tables and definitions.