11 years of WFM experience in Business Operations/Forecasting. Analyzing inbound and back-office volume patterns, business trends, and data models. Real time management of employee performance and schedule adherence. Presenting executive level reporting across multiple departments.Exposure to various WFM software applications including IEX, Aspect, Teleopti, and Cisco Workforce Optimization tools. Experience with Tableau reporting and multiple internal application data sources.Advanced knowledge of Microsoft Office and Google Workspace.Self-starter, detail oriented, and works well within a team. Frequently leading projects covering multiple teams.