Mark Klaiber Email & Phone Number

Horsham, Pennsylvania, United States

Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.From water and wastewater operations to financial and community management and specialized support services, we work side by side with our clients to achieve the highest levels of performance, safety, compliance and reliability.Aging infrastructures and workforces, increasing compliance concerns and constant cost pressures — our experts know first-hand the challenges facing today’s municipalities, municipal utility districts and industries. We recognize that no two clients are exactly alike. That’s why our service model is tailored to each client’s unique systems, cultures and resources.Grounded in years of expertise and guided by our longstanding Principles of Pure Partnership™, our 1,500 dedicated employees put that model into action every day to deliver the critical services that help communities, companies and economies prosper – on their terms.

Bryn Mawr, Pennsylvania, United States

ESG is a sustainable energy investment and development firm that blends energy best practices, cutting edge technologies and innovative investment strategies to deliver the most efficient and cost-effective sustainable energy solutions to our private & public customers.Together, our team marshals over 40 years of combined experience in energy management, renewable energy development, structured finance, tax strategy and project management to support our clients as they reduce their energy spend and achieve their sustainability goals.

Trevose, Pennsylvania, United States

•Delivered more than $50MM in Operational Value Capture in the first 2 years after acquisition across Sourcing, Engineering, Supply Chain, Services and Technology teams through strong operational rigor, best practice sharing, and targeted investment in high return projects•Led ERP strategy development and implementation for SUEZ NAM integration into SWTS SAP, including the migration of more than 400 employees into existing structures enabling the more efficient use of existing fulfillment processes•Commenced a 3-year project (WINPro) to converge the Engineered Systems Commercial Tools Suite into a single, contemporary Configure-Price-Quote (CPQ) platform that more seamlessly integrates the opportunity management system (Salesforce) with the fulfillment ERP system (SAP)•Translated the enhanced cash + AR/PD processes within core Engineered Systems business lines, as well as recently added SUEZ segments to yield an additional 50% reduction in past dues ($75MM)

Trevose, Pennsylvania, United States

•Led the development and enhancement of the Engineered Systems Commercial Tools Suite (Salesforce, ProGen, WinFlows, Pump Tools, Design Cloud) focused on improving salesforce effectiveness through tool enablement•Streamlined Engineered Systems cash + acct receivable processes to resulting in a 17% reduction in past due invoices that translated to a $16MM improvement in GEWPT cash•Represented GEWPT on the SUEZ “Clean Team”, prior to SUEZ acquisition, working across both businesses to identify more than $600MM in synergy revenue opportunities in order to accelerate topline Value Capture post-close •Provided internal deal team support for interviews, presentations, and data requests from bidders, regulators, and banking partners in support of SUEZ’s $3.4B acquisition of GEWPT

Trevose, Pennsylvania, United States

•Led ES Services team across 6 global regions to create a $450MM Services business focused on providing a full range of services to the GEWPT customer base in more than 50 countries•Oversaw annual budget of more than $60MM/yr of capital spend in the maintenance of existing Service assets and the buildout of new assets for future growth•Deployed ServiceMax platform to improve Field Service efficiency and asset performance by more than 10%/yr•Implemented InSight remote monitoring capability across fixed and mobile service assets to increase system uptime, improve data transparency with the customer, and decrease field service travel time by 15%•Represented GEWPT on the Board of Directors of Services joint ventures in Caribbean, Spain, Algeria, and the US

Trevose, Pennsylvania, United States

•Led the 18-month integration of 7 separately acquired field service teams (900+ employees) into one consistent, cohesive and efficient operating team responsible for all GEWPT field service activity globally•Developed and deployed an integrated Service & Operations Portal scheduling system to enable resource and financial allocation and liquidation•Provided global strategy and leadership for field service execution of the Build Own Operate portfolio (Rev = $200MM/yr Rev; Backlog = $600+MM), including health & safety, contract compliance, and profitability•Grew GEWPT Aftermarket Services to $100MM (50% growth) by securing multi-year contracts and enhancing upon ongoing customer relationships•Special project: Personally oversaw remediation of the failing Algerian desalination plant, which included numerous repairs due to initial construction deficiencies, efforts to regain customer confidence in the relationship, and ensure compliance with lender’s covenants against a $250MM GEWPT asset.

Trevose, Pennsylvania, United States

•Commercial development of risk-based, long-term service contracts to complement the GE Water equipment offering•Built backlog of more than 30 contracts at $50MM in total contract value in 2 years•Developed cost/risk models to maximize customer and GEWPT value through effective risk transfer •Acquired JV partner’s stake in Caribbean operations; doubling regional revenue with less than 1 yr payback •Led team of 10 Customer Support Managers tasked with oversight of operational activities for all contracts, including manpower and cost forecasting•Provided strategic guidance for the evolution of the service offering, including the use of 3rd party financing to expand available P&E for investment

•Led Commercial Development of both Domestic and International APS Sales Opportunities through CTQ Drilldown and Customer Needs Assessment (Taiwan Airport, 2004 Olympics in Athens)•Provided more than 20 APS Contractual Service Agreement Quotations to 10 Separate Customers totaling more than $500,000 in Potential Sales and signed first APS Contractual Service Agreement representing $170,000 over 3yrs•Led the Preparation of the SII Financial Presentation for the GEDE APS and GEDE Global Services businesses as well as the Overall GEDE Presentation to Industrial Systems Management

Philadelphia, Pennsylvania, United States

•Led quality process improvements in Shop Operations through use of Six Sigma Tools. Drove over $2MM in Six Sigma Variable Cost Productivity•Mentored salaried staff (Green Belts) in project identification through completion. Conducted ongoing training of Six Sigma to achieve 100% exempt training•Reduced design time 40% through statistical analysis and variation reduction

Lynn, Massachusetts, United States

•Held financial control of $65MM winning campaign at Atlantic Coast Airlines •Maintained financial control for additional 3 MCPH campaigns valuing $250MM•Introduced Best Practices of Large Commercial LTSA’s including maintenance cost and financial risk modeling

London, England, United Kingdom

•Piloted GE Engine Services Regional Risk Analyst position•Maintained controllership for all LTSA proposals in Europe, Middle East, Africa (10 campaigns valued $600+MM)•Utilized cross functional team including shop, sales, and business development to adapt current GE products to exceed customer expectations for win/win product fit

Cincinnati, Ohio, United States

•Identified requirements for Engine Services Time & Material contract pricing•Developed engine specific cost models to assess margin levels and define pricing targets•Adapted New Engine Sales 7 step process to GEES proposal generation

Cincinnati, Ohio, United States

•Utilized Six Sigma Tools on Black Belt team to reduce mfg variation ($57K redux)•Participated in Action Work Out at Hooksett plant to reduce manufacturing cycle time•Oversaw dust ingestion testing of CFM56 engine at Peebles Test Facility

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Mechanical Engineering