Mark Kohlmeyer Email & Phone Number

• Assisting iOCO Infrastructure Services and the Group with business development initiatives
• Leading the strategic direction of technology and innovation across the Group.
• Ensuring alignment of IT systems with business objectives to drive operational efficiency.
• Overseeing the implementation of new technology solutions and ensuring their seamless integration within the Group

• Overall accountable for technology enablers for the group reporting to the Chief Digital Officer
• Development of Design Principles across various pillars of business
• Modernise operational delivery with new technology or leveraging existing investment
• Accountable for the introduction of new group initiatives from conceptual design to operations including organizational change management
• Contribute and participate in the following committees and sub-committees – IT Council, IT Security,
• Development of a transformation plan to deliver against key results and achieve overall reduction in IT costsAccountable for Operations for the EOH Group including –o Service Management of all Suppliers (internal and.

• Leading a team of subject matter professionals to introduce new service offerings to clients reporting to the Executive for Managed Services
• Responsible for PMO, Service Transition, Service Design, Service Build, Service Release
• Maturing of services based on ITIL and PMBOK principles
• Creating content for proposals and responding to bids designing solutions specific to client needs
• Financial control including budgeting, forecasting

• Merger of 2 MPS businesses and creating a return to profit strategy including the creation of a new business offering to modernize a traditional end-of-life print business to a profitable #ZeroPrint business reporting.
• Rebuilding a business focusing on people, process and technology aligned to operational requirement based on EOH adopted ITIL processes
• Responsibility included retaining existing clients, new pipeline building, client engagement, partner management, operations, warehousing, logistics, procurement and financial services
• Creating financial models identifying areas of business requiring focus both on income statement and balance sheets
• Creating and execution of performance improvement plans for clients, staff and operational inefficiencies

• With the increased maturity of the Managed Services division, a need to build a Service Transition team became critical for the success of the business reporting to the Head of Managed Services
• Create a business unit with a structure aligned to ITIL frameworks
• Support the bid office and business development teams with content for proposals and bid responses
• Design, Build and Deploy projects into Managed Services clients
• Transitioning of new clients and services into the Managed Services business
• Responsible for all technologies required to run operations

Overall responsible for the delivery of services within the Managed Services Business in EOH reporting to the Head of Managed Services

Responsible for running the Service Delivery Division within Faritec consisting of the following areas: Call Centre, Procurement, Project Office, Application Development and Support, Advanced Infrastructure Development and Support, Business Analysis and Service Delivery Managers reporting to the Head of Delivery