Mark Kolodny Email & Phone Number

Dubai, Ae

Consulting for various business and personal clients.• Replaced and upgraded all workstations and tablets for global design initiative at leading international sportswear manufacturer’s New York office. Introduced the new technologies to users on a one-to-one basis. Liaised with global headquarters representative on logistics, project status and efficiency enhancements.• Managed and trained fellow contractors on Mac and iOS systems prior to project commencements.• Headed large-scale moves, specced equipment, optimized processes.

Armonk, New York, Ny, Us

Joined transitional IT team to shift local business unit IT department (Grey) into conglomerate-wide (WPP) global standard.• Engaged 1000+ person user base, facilitating adaption of new global ticketing and helpdesk system. • Collaborated with IBM’s worldwide Casper team for WPP, streamlining new Mac builds and imaging processes; substantially reducing prep and turnaround times for computer rollouts. • Spearheaded Mac obsolescence upgrades for 30-50 users quarterly, mitigating fragmentation of O.S., encryption, and hardware standards. • Participated in IBM Think40 education initiatives and JAMF-led Casper training, enhancing personal technical expertise.

New York, Ny, Us

Grey Group/WPP; New York, NYSenior Technician2007 - 2015Investigated, project-managed, and implemented new software and hardware rollouts to optimize support and workflow, bringing in outside vendors and other departments as needed. Managed department during absence of supervisor. • Conducted technology orientation training for agency’s new hires, enabling best practices for the user base.• Documented department policies and procedures, accelerating on-boarding of new techs and standardizing group’s output. • Trained new technicians in Macintosh and general tech minutiae both particular to the agency and in general.

Joined newly-formed IT department dedicated to Level 1 and 2 support of Art Directors, Copywriters, and Executives in large, high-volume, creative department of major advertising agency. • Consolidated Mac operating systems to focus support efforts, leading to Mac OS X migration.• Beta-tested and refined 2 successive ticketing systems in concert with inter- and intra-departmental colleagues. • Provided remote support for executives away on overseas and offsite trips where local service was unavailable.