Mark Koontz Email & Phone Number

Gilbert, Az, Us

Arizona, United States

● Use a systematic approach to research customer claims and thorough account history to determine validity of both the PayPal and Venmo debit card products and decision based on account review and other risk indicators.● Identify risk behavior and escalate these accounts to appropriate team for review.● Meet and exceed company standards goals for quality and execution of work.● Manage large volume of cases while maintaining company expected handle times.● Support inquiries and requests from other departments when requested and follow up as needed. ● Decision case outcome that best supports the customer and company and document reason for case decision. ● While communicating with customers ensure clarity and empathic tone.● Volunteer to work on special projects or internships as they become available.● Escalate any redundancies or inefficiencies in processes to streamline work.

Chandler, Arizona, United States

● Courteously answer customer inquiries via phone, email, or messaging services.● Analyze the situation of the customer during interaction to ensure we provide an empathetic tone when assisting in difficult situations.● Maintain company metrics of handle times while maintaining positive customer interaction.● Support disputes & claims department as queue volume requires and review claims based on research and information provided by the customer.● Work on special projects and volunteer for extra projects as they become available.

Casa Grande, Arizona, United States

● Greet Customers as they enter the sales area, schedule appointments as required, ● Quote customers repairs, quote tires as needed or requested by customers.● Communicate with customers providing quotes for any vehicle maintenance, repairs and order required parts/tires.● Process customer transactions after repair work/tire installation is completed following the outlined policy.

Scottsdale, Arizona, United States

● Courteously greet members, answer phone calls and schedule repair appointments for repair services● Write Repair Orders and Estimates, sell repairs and additional work as needed, order required parts to complete repairs.● Utilizing strong communication skills communicate customers on status of repair work and address any issues that may arise.● Process all required company paperwork and prepare nightly deposits if needed.

Vista, California, United States

● Engage in warm and welcoming daily interactions with seniors and participants, ensuring they feel connected to the community.● Drive, transport, and deliver weekday lunch meals from the Nutrition Center to the seniors and participants in the Meal Home Delivery Program.● Prepare daily reservation sheets, complete records, and handle follow-up paperwork. ● Maintain company vehicle appearance and practice safe techniques.● Uphold a perfect driving record and be approved for City of Vista Company Vehicle operation.

Vista, California, United States

● Supervise events, staff, and even security. ● Interact with families and company event coordinators to ensure all event expectations are met.● Oversee staff during various retail events, including social, corporate, and sponsored events. ● Operate company vehicles in a safe manner and within company policy.

Vista, California, United States

● Managed cash handling responsibilities, including counting the safe at the beginning and end of each shift, and reconciling funds accurately.● Demonstrated strong leadership by leading and overseeing shift employees, ensuring smooth and efficient operations.● Developed and assigned daily work tasks for shift employees, optimizing productivity and workflow.● Strategically merchandised items on the sales floor according to planograms received from the warehouse, enhancing product visibility and sales.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies