Mark Kossar Email & Phone Number

Kennesaw, Ga.

Atlanta

Duluth, Georgia

Field Service Tech IV ( Help Desk Support ), onsite support for AGCO Corp. in Duluth, GA., supporting over 400 local users and 1000 remote users. • Provided end-user support for Windows XP, MS Office, and custom applications. Configured, installed, and maintained Windows machines.• Provided support an distribution of laptops to side workers and remote users, including; configuring, repairing, supporting, and providing end users with documentation on proper operation of their laptops and desktops.• Troubleshooting hardware and software issues for 400 plus onsite and over 1000 remote users.• Tape handling – Monitored and cataloged backup tapes to provide ease in recovery and access.• Maintained asset inventory for headquarters facility to issue proper accounting of equipment to reduce loss and unnecessary purchasing of laptops, desktops and monitors.• Created process and documentation of computer build out and equipment disposition.• Lease returns – Imaged new laptop or desktop and made appointment with user to have data and software transferred to new equipment. Return of equipment to lease company in a timely manner to ensure that billing ended on the old equipment.• Received hardware into Ariba Purchase Order System and ensured distribution to proper user.

Duluth, Georgia

Communications Service Technician ( Help Desk Support ), onsite support for AGCO Corp. in Duluth, Georgia and WH Smith in Marietta, Georgia. Field Service Representative for System One Direct Access in Miami, Florida. • AGCO Corp.: Provided desktop support for over 1400 clients across the United States and Canada by phone or in person as needed to minimize downtime. • WH Smith: Provided desktop support for over 600 clients across the United States in person or by phone to minimize downtime.• Purchased of hardware and software for clients as needed.• Asset Inventory of hardware and software to maintain warranty information on hardware and software licensing, so as to ensure that broken equipment was repaired under warranty since they had no maintenace contracts and that software was only issue as licensed.• Tape Backups – Monitor daily backups for restoral of information on request and catalog offsite weekly and monthly tapes for ease of recall.• EDS: Military PC repair; satellite repair support for General Motors• System One Direct Access: Traveled extensively around the United States supporting Eastern Airlines Airport sites and travel agencies.• Performed site surveys, site visits, installations of travel agencies and airports, East Coast Representative for trade shows and back office accounting trainer.

Associate'S Degree, Computer Electronic Technology

Associate'S Degree, Computer Programming

Bachelor Of Arts (B.A.), Criminal Justice And Corrections