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I am an accomplished and results-oriented professional with a proven track record of driving operational excellence and delivering exceptional guest experiences in dynamic environments. I excel in collaborating with world-class partners to drive revenues and profits. My leadership skills encompass strategic planning, team development, and operational optimization. I specialize in fostering a culture of innovation and continuous improvement, adeptly navigating complex challenges to drive sustainable growth. Building and leading cross-functional teams, implementing innovative solutions, and enhancing profitability while maintaining the highest standards of quality are areas where I excel. My leadership is characterized by superior communication skills and a relentless commitment to achieving organizational goals.Following are my areas of expertise:• Organizational Development• Risk Assessment & Mitigation• Customer Experience Enhancement • Performance Optimization• Profit & Revenue Optimization• Event Planning & Catering • Project Management• Business Development• Strategic LeadershipConnect with me today to find out how I’ll make your mission my mission, to help bring ALL of your business objectives into focus!
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Vice President Of Business Development And Client ExperienceGoldbergs Group Jul 2021 - Feb 2024United StatesMajor Responsibilities:I provide strategic direction and leadership to our business development and client experience teams, fostering a high-performance culture. I am responsible for developing and implementing client-centric initiatives aimed at enhancing overall customer satisfaction and loyalty. Additionally, I focus on refining long-term business development and client experience strategies to ensure alignment with our organizational objectives and market dynamics.Key Deliverables:● Devised and implemented comprehensive business strategies, and brokered numerous significant contracts, leading to extensive revenue boosts, record-breaking profits, and market growth.● Engaged as a consultant in 2021 for the initial Request for Proposal (RFP) process to secure the in-flight catering contract for a leading domestic carrier.● Instrumental in successfully securing the multi-year contract, which continues to be in use, enhancing the airline's service offerings. This led to a permanent role reporting directly to Owner/CEO. Over the course of 9 years, the partnership morphed from revenues of $300K to current sales of more than $25M annually.● Secured strategic alliances with vital industry participants, facilitating the successful planning and execution of catering events serving 10–500 guests and generating a $2M boost in revenue.● Bridged cross-functional communication among marketing, culinary R&D, and finance teams to maintain consistency in business objectives and initiatives.● Formed an executive committee comprising owner and in-house legal representatives. ● Created the first organizational layout across diverse companies under the corporate canopy. -
Regional Operations Manager-Delta Sky ClubDelta Air Lines Aug 2014 - Aug 2020Major Responsibilities:I orchestrated operations for 13 Delta Sky Clubs, ensuring seamless service for an annual 5M visitors across multiple locations. Managing a $19M labor budget for our service partner SodexoMagic, I optimized staff performance and operational planning. I fostered relationships with corporate customers and the Loyalty team to enhance operational efficiency at the world's busiest airport, Atlanta's Hartsfield-Jackson. I oversaw the construction and launch of a flagship Delta Sky Club, maintaining high standards for facilities exceeding 25K square feet. Collaborating across functions, I drove the "One Team Leading Change" initiative, significantly improving guest experiences.Key Deliverables:● Achieved a Net Promoter Score of 66.7 by implementing strategic partnerships and fostering a culture of excellence.● Realized over $1M in annual savings by thoroughly analyzing and revamping the food provider system, warehouse operations, and delivery logistics.● Successfully supervised the grand opening of Atlanta's premier Delta Sky Club, catering to over 4K visitors daily with exceptional service.● Enhanced staff performance and service delivery for 550 employees, including those from service partner SodexoMagic, through effective leadership and training programs.● Directed the meticulous construction and launch of the expansive Delta Sky Club, ensuring a premium experience for guests in a 560-seat facility.● Implemented restructuring, reducing the workforce from 750 to 40, and ceased operations in ten out of thirteen clubs within a 45-day timeline during the initial COVID-19 outbreak. -
Director Of Food And BeveragePublic Hotels Apr 2011 - Jun 2013An Ian Schrager CompanyMajor Responsibilities:I led comprehensive operations for a $14M food and beverage department, overseeing the iconic 140-seat Pump Room, accompanying bar, library bar, room service, banquets, events, and mini-bar services. I recruited and mentored the opening team, fostering a culture of excellence and collaboration. I established and maintained strategic partnerships with industry leaders, including Michelin Star and James Beard award-winning entities, to elevate service offerings and enhance guest experiences. I pioneered the PUBLIC Express room service concept, setting a new standard for expedited, gourmet in-room dining. Through meticulous planning and effective cost-control strategies, I managed the cost of goods sold, achieving 19% for beverages and 29% for food. Additionally, I enhanced the beverage program, which contributed to 48% of total revenue, resulting in a robust 40% net operating income.Key Deliverables:● Launched PUBLIC Express, a novel room service model, that enhances guest satisfaction and operational efficiency.● Spearheaded a dynamic team in the opening phase, establishing a foundation for sustained high performance and service excellence.● Innovated cost-saving measures that significantly reduced beverage and food COGS, resulting in substantial profitability improvements.● Drove a beverage program that substantially increased revenue share, directly impacting the overall financial success. -
Director Of Food And BeverageMondrian West Hollywood Jul 2008 - Apr 2011In this phase of my life, I proficiently drove business growth by leading operations for Asia de Cuba, ADCB Lounge, catering, and room service. I also acted as focal person to Morgan's Hotel Group the joint venture partner at Mondrian. I ensured continuous involvement as senior member of Corporate Task force as well as built strong partnership with Eventi- Kimpton Hotel Groups latest Manhattan offering to open Bar Basque in newest joint venture.Few of my contributions within this role are below: Prepared scheduling and labor module, which resulted in zero layoffs, while maintaining and aligning labor costs. Achieved 32% of catering and event sales YOY by steering multiple sales missions and re-focused attention to past key clients/accounts. Transformed newly developed ADCB Lounge from final construction to re-launch in September 2008, encompassing all aspects of training and menu development. -
Las Vegas Regional Director Of Sales And CateringChina Grill Management May 2006 - Jul 2008 -
General ManagerChina Grill Management Dec 2003 - May 2006
Mark Kozak Skills
Frequently Asked Questions about Mark Kozak
What is Mark Kozak's role at the current company?
Mark Kozak's current role is Results-Driven Management Executive | Strategic Business Development & Client Experience Leader | Hospitality Expert | Operational Excellence Enthusiast.
What is Mark Kozak's email address?
Mark Kozak's email address is mk****@****bay.com
What is Mark Kozak's direct phone number?
Mark Kozak's direct phone number is +131261*****
What skills is Mark Kozak known for?
Mark Kozak has skills like Food And Beverage, Hospitality Management, Pre Opening, Catering, Hospitality, Hospitality Industry, Micros, Fine Dining, Banquets, Hotel Management, Pre Opening Experience, Restaurant Management.
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Mark Kozak
Telluride, Co3mountainconsultants.com, telluridescience.org, mayamd.ai5 +120726XXXXX
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