Manual & Automated Testing: Conducting thorough manual tests, creating and maintaining automated API test suites using the Robot Framework, writing comprehensive test cases.Cross-Platform Proficiency: Software testing across a wide range of platforms, including desktop applications, mobile apps, and websites.Bug Reporting: Creation of clear and detailed bug reports that facilitate efficient issue resolution and improve overall software quality.Agile Proficiency: Skilled in Agile methodologies, including sprint planning and delivering software within iterative development cycles.

Mostly concentrating on the positive result and providing best customer support experience. Dealing with customers data, account security, confidential and sensitive information. Troubleshooting of different issues with computers, mobile and other devices. Working with fraudulent transactions and supporting billing and buying issues.Dealing with the most difficult technical issues, providing solutions & concepts for colleagues from other departments. Resolving disputes between company and customer. Organizing workshops, personal training and mentoring sessions.Taking newbies through educational process.