Mark Kraemer Email and Phone Number
Mark Kraemer work email
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Mark Kraemer personal email
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I am a senior IT professional with experience in Systems support including Mainframe and associated systems such as Enterprise virtual, tape and disk storage. I have strong organizational skills coordinating projects and customer service as a team leader. Most recently I have worked as a Project and Customer Service Coordinator. I worked as part of a team in organizing and planning large scale projects such as major bank upgrades. I was responsible for bringing together field teams, management teams, vendors and contract teams to deliver superior customer service.Expertise in: - Project Coordination - Issue Resolution- Resource Coordination- Technical Writing and Procedure Development- Project Scheduling- Cyber Security Assessment- Meeting Coordination and Facilitation- Team Scheduling My career includes 18 years as a service support technician most notably working with the systems team on major federal government accounts and data centers. I helped support maintenance, installations, upgrades for Mainframes and connected storage systems. I worked directly with government IT and planning teams on major infrastructure projects involving Mainframe and systems upgrades.Expertise in: - System Support and Maintenance - Data Migration and Configuration - Problem Determination and Resolution- Meeting Coordination and Facilitation- Technical Writing- Procedure DevelopmentTECHNICAL SKILLS- Platforms: IBM Mainframe Hardware Support- Storage: IBM Enterprise Systems, IBM Virtual Tape / disk Storage, IBM Midrange Storage; NETAPPS Storage Product Certification- Networks: CISCO Certification for Switch and Router Products, Brocade, IBM SAN Switches- Servers: IBM Power Servers, IBM / Lenovo Servers- Software: Box, ServiceNow, Salesforce; Microsoft Excel, Word, PowerPoint, Visio- Collaboration: MS Teams, WebEx, Zoom I am currently exploring options and opportunities to be part of a team to utilize my organizational and IT skills to be part of solutions to support customer needs.I am open to new opportunities and can be reached at mkraemecosmo@gmail.com
Shared Services Canada | Services Partagés Canada
View- Website:
- ssc-spc.gc.ca
- Employees:
- 3328
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Project CoordinatorShared Services Canada | Services Partagés Canada Oct 2022 - PresentGreater Ottawa Metropolitan Area
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Engagement CoordinatorShared Services Canada | Services Partagés Canada Aug 2021 - Oct 2022Ottawa, Ontario, CanadaEngagement Coordinator (EC) is central point of contact for Factory services available to projects/initiatives leveraging WLM PV.Engagement Coordinator role can best be described as a broker in the relationship between Initiative lead and vendors, providing support to project/initiative lead in form of following services:overseeing and advocating on procurement management best practices within the scope of WLM PV, advising on alignment of SSC enterprise level processes to procurement management using WLM PV,facilitating stakeholder engagement based on WLM PV concepts and operational model.
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Project And Customer Service CoordinatorIbm Canada Jun 2018 - May 2021Ottawa, Ontario, CanadaIBM CANADA, Ottawa, ONProject and Customer Service Coordinator 2018 - 2021Coordinated local project teams and worked with national field teams on large-scale projects, such as national rollouts for the federal government, including Elections Canada, and for leading customers, such as TD Bank. Worked with project managers, field managers, contract team, vendors, and customers. Organized and facilitated planning meetings. Coordinated projects for other clients locally. Used Box, MS Excel, Word to schedule and coordinate workload.• Led hardware (Cisco phones, printers, workstations) refresh and configuration rollout for 80 TD Bank locations in Ottawa area, coordinating field team and contractors for afterhours implementation, meeting project timeline and budget, and avoiding interruption to client business.• Assessed and reported cyber security incidents (privacy, malware, test threats) for IBM employees worldwide after obtaining training, escalating issues for further investigation.• Served as a focal point for Elections Canada 2019 election and planning for possible 2020 election, identifying needed 3rd-party vendor resources to assist IBM field teams across the country to achieve changing dates, locations, and tight timelines for installs and sites, including remote locations.• Scheduled field technicians locally and assisted in other areas of Canada, balancing workload, vacations, and on-call requirements.• Frontline contact for customers and internal IBM teams, working on national team to handle direct calls from customers, field teams, internal project teams, and international internal IBM employees for issues with cyber security, access requests, and connectivity issues.
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Systems Service And Support SpecialistIbm Canada Feb 2001 - Jun 2018Ottawa, Ontario, CanadaIBM CANADA, Ottawa, ONSystems Service and Support Representative (SSR) / Team Lead 2001 - 2018Collaborated with customers to plan major projects, such as data migrations and upgrades. Coordinated schedules, assisted other team members in projects and service support, and led by example. Main contact for service call issues. Worked closely with team manager to implement changes and deal with customer service issues. Installed and provided day-to-day support for mainframe systems, Enterprise storage, SAN, Power Servers for variety of customers, including large federal and provincial government data centres.• Completed 36-hour migration implementation across 4 Public Works data centre sites (3 in Ottawa, 1 in PEI) after 2.5 months of planning, resolving issues with data migration and avoiding any interruption in service.• Led month-long upgrade of 4 federal government data centres’ virtual tape storage systems, achieving required 24-hour systems shutdown / re-start timeframe and solving data migration and configuration issues.• Developed and implemented processes for remote and call home customer support by collaborating with federal government security teams, ensuring maximum protection of security protocols.• Authored procedures for federal government’s data centre shutdowns and included visuals, enabling complete understanding of processes and minimizing chances for error.• Spearheaded regular customer maintenance and support meetings (in-person and virtual) and planning meetings for project upgrades and installations, identifying service needs and improving communication between customer IT and contract teams, and IBM service and contract teams.• Delivered field support for many customers, including retail and banking, and smaller sites with servers, network and other systems, ensuring system performance and total customer satisfaction.
Mark Kraemer Education Details
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Electronic Engineering Technologist With Major In Data Communications And Information Technology
Frequently Asked Questions about Mark Kraemer
What company does Mark Kraemer work for?
Mark Kraemer works for Shared Services Canada | Services Partagés Canada
What is Mark Kraemer's role at the current company?
Mark Kraemer's current role is Project Coordinator WLM Project, Partner-led projects Portfolio B2 - Shared Services Canada | Services partagés Canada · Contract Full-time.
What is Mark Kraemer's email address?
Mark Kraemer's email address is mk****@****ail.com
What schools did Mark Kraemer attend?
Mark Kraemer attended Algonquin College Of Applied Arts And Technology.
Who are Mark Kraemer's colleagues?
Mark Kraemer's colleagues are Yves Dion, Chantale Hazelton, Christian Lachance, Suzanne S., Emily Jordan, Spencer Ennis, Kevin Judd.
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