Mark Krywonos Email & Phone Number

Hanslope, GB

Milton Keynes, United Kingdom

Through continual high performance, management and delivery I was promoted to Global Leader with the exciting opportunity to build a World Class AI and Robotic Operations team. As the driving force, I lead my team to deliver multiple highly successful global automation processes, which providing multiple significant service improvement benefits to.

Milton Keynes

Building on my experience in transforming the APAC Service Desk, my responsibilities were increased to manage the EMEA Service Desk. Upon my time there, productivity and customer service increased while ensuring all KPIs were met or exceeded. Key achievements in this role included highly successful on-boarding of new services for over 12,000 customers.

Milton Keynes, United Kingdom

An opportunity arose to manage the team. Faced with demotivated staff, poor customer service and poor KPIs I was able to transform the team to become best in class, exceeding all targets and a significant boost in team morale. After rebuilding these successful foundations I was able to grow the team to expand into Asia and Indian markets giving great.

Milton Keynes

Appointed to this role managing a team of 10 analysts based in the UK. Functions of the role included People development / nurturing talent, Customer satisfaction investigation, analysis and improvement strategies.

Milton Keynes, England, United Kingdom

In a voluntary capacity I joined the MKAI board to help with the formation of the organisation. Key responsibilities including the creation of ethics standards, ensuring a strong diversity, inclusion, and avoidance of unconscious bias, authoring key policies, and providing guidance to business growth strategy and sponsorship.