Working in a fast-paced distribution centre Working in VNA (Very Narrow Aisles) and wide-open areas. Customer Obsession – hitting CPT’s to make sure customers receive their items on time. Tote Wrangling – sorting customer orders. Using RF scanner to identify customer orders. Using checklists to identify the forklifts are safe to use before everyday use.

- Specialist in customer attrition, churn and retention- Using revenue analytics to review client’s usage on all CCH online platform products- Building and maintaining strong, long lasting client relationships with over 1000 clients- Facilitating customer onboarding, adoption, retention, upsell/ cross-sell- Consistently being client focused and understanding the motivations behind their buying decisions.

- Making receiving outbound calls to new and existing customers in Australia to inform them of new product offerings such as Personal Loans, Car Loans and Insurance.- Taking customer orders over the phone and keying them in to the system.- Participating in campaign calls alerting customers to special deals; Providing customers with up-selling and cross sell options.- Taking inbound calls and conducting customer loan interviews.- Following up with customers throughout their loan process.- Ad hoc clerical duties such as processing credits.

- Learning every aspect of running a store- Assisting store management in driving sales and achieving targets, while controlling costs and losses- Serving customers and taking payments- Helping with supervision, training and development of staff- Maintaining and replenishing stock- Ordering and maintaining stock availability