Mark La Pensee Email & Phone Number

Exeter, Devon, Gb

Landmark is the leading provider of B2B property and land data services to multiple verticals throughout the property conveyancing journey. From Estate Agents to Lenders, residential and commercial; your property or land transaction likely uses one or more of our systems and services• Led a team of Product Directors, Product Managers, and UX researchers to drive the full product lifecycle of new SaaS/PaaS services in the PropTech market.• Spearheaded a multi-year transformation strategy to consolidate legacy platforms, optimize operational costs, drive cross group growth and increase customer satisfaction.• Defined and developed AI-powered services to enhance the efficiency of Conveyancers and Surveyors, resulting in improved NPS and CSAT scores. (0-to-1)• Successfully executed multiple cross-business unit projects, resulting in innovative UX and API solutions that consistently exceeded customer expectations and contributed to both customer retention and revenue growth. (0-to-1)

Langley, Berkshire, Gb

Travelport is a leading software and platform IT company that provides distribution, technology, payment and other solutions to the $7 trillion global travel and tourism industry. The Travelport platform facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary (B2B) travel marketplace• Led strategic development of MyTravelport's eCommerce portal, Developer Experience, and Travel Agency Efficiency Suite.• Delivered self-service automation solutions, reducing call volumes by 21% and saving 4.5 staff years of manual processing effort.• Streamlined the self service user experience, consolidating access points for applications, saving $100K per new application in development costs alone.• Defined an enhanced API developer experience providing increased NPS through our developer community. • Defined, delivered, and launched a new agency workflow automation solution, saving an average SME travel agency 25,000 hours annually.• Built a high-performing product team, growing from 2 Product Managers to 8

Langley, Berkshire, Gb

• Defined product strategy and prioritized annual investments for Travelport Platform Services product portfolio• Implemented standard product management practices and deployed a professional product management tool across all enterprise product management teams• Aligned investment plan with corporate strategy, resulting in increased efficiency and profitability

Chicago, Il, Us

• Managed a global team of 6 Product Managers delivering Product Creation and In-Market product management of the Motorola Solutions TETRA radios and accessories.• Developed and prioritized a portfolio of products generating in excess $100M in annual revenue for the business unit.• Led the Go To Market execution of the new MTP8000Ex, MTP3000 and MTP6000 portfolio of radios, driving successful product launches.

Espoo, Southern Finland, Fi

• Led product management and engineering teams at Nokia UK, driving innovation in Symbian smartphones.• Developed strategic plans for product launches, ensuring market competitiveness and customer satisfaction.• Implemented project management methodologies to streamline processes and improve efficiency.

Msc, Software Engineering And Management

Bsc, Electrical And Electronics

Education record