Setup risk rule variables, velocity and risk rules in conjunction with internal Fraud policies. Analyse and approve/reject rules setup by other operators or by risk data analysts as agreed to by the internal fraud policies Setup rules approved by the Supervisor Fraud, Principle Specialist Business Operations, Product Owners and Risk tech team in non-prod and in production systemsMonitoring risk rules performance… Show more Setup risk rule variables, velocity and risk rules in conjunction with internal Fraud policies. Analyse and approve/reject rules setup by other operators or by risk data analysts as agreed to by the internal fraud policies Setup rules approved by the Supervisor Fraud, Principle Specialist Business Operations, Product Owners and Risk tech team in non-prod and in production systemsMonitoring risk rules performance (rejections/failures/acceptances/effectiveness/impact)Working with cross functional teams to implement risk and fraud control parameters in the risk system.Assist the fraud investigators in the analysis of any key items regarding fraud or potential fraudAssist the fraud investigators in gathering on-site evidence to prepare investigation Show less

Analyzed financial data and transactions of customers which required high attention to detail in order to detect fraud using SQL scripting. Design and model rule set to assist with daily detection of fraud to assist fraud agents to pick up fraud. Investigated and gathered evidence on fraudulent activities and therefore good verbal and writtencommunication was requiredDesign, research, develop new processes and for implementation of AML, POPI, and KYC process.Conduct… Show more Analyzed financial data and transactions of customers which required high attention to detail in order to detect fraud using SQL scripting. Design and model rule set to assist with daily detection of fraud to assist fraud agents to pick up fraud. Investigated and gathered evidence on fraudulent activities and therefore good verbal and writtencommunication was requiredDesign, research, develop new processes and for implementation of AML, POPI, and KYC process.Conduct project assessments gather requirements from project partners and lead architectures to determine feasibility then follow up with estimated resources to backlog project Having Good IT Skills, I created presentations using Power BI and excel on fraud trends on customers accountsUsed my own initiative, sound judgment, and experience to reach appropriate decisions in accordance with the aims and objectives of the business Show less

I proactively coached 9 staff members using a wide variety of service tools, thus allowing everyone to reach potentialReview quality report alongside analyst and identify areas of improvement and develop goals to increase performanceAdjusted job assignments and schedules to keep pace with dynamic business needs, factoring in process, employee knowledge, and customer demandsContribute and influence the strategic direction for senior leadership using informal and formal… Show more I proactively coached 9 staff members using a wide variety of service tools, thus allowing everyone to reach potentialReview quality report alongside analyst and identify areas of improvement and develop goals to increase performanceAdjusted job assignments and schedules to keep pace with dynamic business needs, factoring in process, employee knowledge, and customer demandsContribute and influence the strategic direction for senior leadership using informal and formal communication.Assessed department cost reports to evaluate overtime expenditure performance, develop targeted improvements and implements changes resulting in reduce overtime costs and savings.Increased operational efficiency by developing an improved filling system using automation of record and reports, by removing a paper based journal using Power Automate Show less

Monitor account activity to detect possible customer fraudGather/analyze cardholder and merchant transactions to determine if chargeback right exitsConduct interviews with both cardholders and merchants to sort out case details before taking actionsResolve the claim with card hold as per Visa, Mastercard, and American Express cards Quality control of fraud casesAct in role of team leader to assist in team managerial duties

Authorize credit card charges and verify that purchases were not fraudulently acquired.Process information from salespeople or merchants over telephone.Verify credit standing of customer from information in files or credit checks.Determine if a charge was deemed invalid at the point of sale because of a change of address, past due payments, or mistaken informationUse the information to approve or disapprove credit.Inform customer of decision.Submit an issue to outside… Show more Authorize credit card charges and verify that purchases were not fraudulently acquired.Process information from salespeople or merchants over telephone.Verify credit standing of customer from information in files or credit checks.Determine if a charge was deemed invalid at the point of sale because of a change of address, past due payments, or mistaken informationUse the information to approve or disapprove credit.Inform customer of decision.Submit an issue to outside credit investigation staff if necessary.Handle customer issues as they arise. Show less