Experienced Service Desk Analyst with over four years at Zero 3 Communications, adept at hybrid work environments. Previously served as an IT Engineer at ITFM Services Pty Ltd for nearly four years, showcasing strong technical skills in troubleshooting, computer repair, and IT support. Diverse background includes roles in assembly, order picking, and cooking, demonstrating versatility and adaptability.Skills:Information TechnologyTroubleshootingCommunicationICTPhone SystemsComputer HardwareProblem SolvingTime ManagementCustomer ServiceEducationCertificate IV in Information Technology, Chisholm Institute, 2019VCE, St Francis Xavier College, 2009 - 2014Mark’s comprehensive experience in IT support and customer service, coupled with a solid educational foundation, makes him a valuable asset in any technology-driven environment.