Mark Langdon Email & Phone Number

Responsible for pricing verification of store inventory and pricing. Maintenance and preparation of weekly store inventory and sale flyer production. Addition and/or removal of product items based on store productivity. Email communication regarding new or previous product(s) to be added/removed/modified in store database/inventory.

Oakville, On

Customer Service Representive, Front End Supervisor, Store Key Holder, Office Administration. Supervised front end cash location of store;Oversaw employee schedule changes;Managed shift break schedules;Entry of time and attendance adjustments for payroll reporting to store management;Handled employee inquiries regarding scheduling and payroll matters;Responsible for daily cash balancing control, balancing of daily sales transactions and reporting of any identified variances;Handled customer inquiries and and assisted with complaint resolution.

Mississauga, Ontario, Canada

Operations Coordinator. Coordinating travel. Assisting VP of Operations, VP of Coffee Experience. Coordinating new Franchisee Training in Coffee College. Leading new Franchisees through vendor Tours. Prepping Excel documents for Regional Manager Data. (KPI, Labour reports) Responding in a timely manner to Emails. Booking venues for company events. Setting up/closing Corporate store utility accounts. Booking and Coordinating Team dinners. Booking Meeting spaces as requested. Sending Outlook meeting Invites. Coordinating Advisory Council Meetings, Regional Meetings, Operations Meetings and Preparing PowerPoint decks. Requesting quotes from suppliers. preparing Invoices. coordinating Repairs for Corporate Stores Supporting Regional Manager Team Programs Used: Excel spreadsheet Word Doc Outlook ZenDesk PowerPoint Compliantia

Reception Co-ordinator, Customer Service Representative, Daily Sales Auditor. Audited and verified daily sales to ensure accuracy for reporting purposes;Identified erroneous entries and transactional discrepancies;Followed up with district and store management on correct operating procedures;Managed uniform article inventory and created payroll deduction import files on a bi-weekly basis;Managed office resource allocation (Boardroom scheduling, Printer scheduling, etc.);Completed data entries of merchandise transfers;Tracked office and field staff attendance and submitted reports to payroll;Coached store managers and administrators inactions to be taken when a transactional issue was identified;Coordinated of office supplies and ensured that eligible documents were applied;Made travel arrangements as advised by senior management;Received and re-directed incoming mail to the appropriate recipients;Handled all outgoing mail and courier packages;Greeted individuals attending the office and directed them to the appropriate department(s);Managed phone calls, provided information and relayed messages.

Oakville, Ontario, Canada

Ensuring top priority customer service, balancing of daily sales, inventory control, assisting manager on duty