Responsible for supporting SCCM environment and providing 3rd line support to the business. • Integration project with CTI – Aligned with CTI packaging teams in the US assisting them to package and test the applications that were being migrated into their business environment. Upgraded existing Carbon Black agents to connect to new CTI servers in alignment with current versioning.• Responsible for Microsoft Endpoint Configuration Manager (SCCM) Application Management and deployment. This included keeping all applications current and free of security vulnerabilities. This also required creating new applications when required. This was achieved by using MSI/EXE/App-V package types and tools such as App-V Sequencer, PowerShell Scripting, Master Packager, WISE Package Studio, PS Application Deployment Toolkit and Master Packager• Patch Management via SCCM – creating monthly patching schedule for desktop deployment• Vulnerability Management – identifying vulnerabilities via Qualys and remediating as required via updates/upgrades• Office 365 – keeping endpoints on latest version via SCCM• Security Agents – implemented mini project to upgrade from BMO to CTI version of Carbon Black Protection. This involved strict testing of all critical applications and Carbon Black rules prior to live deployment of new package.• Provided 3rd Line support to other teams to resolve issues tracked via Cherwell/ServiceNow change management system

Windows 10 Desktop Project Project to upgrade existing Windows 7 desktop to Windows 10 on 1200+ physical endpoints and 500+ virtual machines. Implementation of a new Microsoft Endpoint Configuration Manager (SCCM) solution for application and patch management and the deployment of new desktop image. Upgrade current Office to Office 365. Upgrade Citrix XenDesktop. Implement Cisco AnyConnect Secure Mobile Client. • Responsible for initial application analysis and compatibility study• Involved in SCCM server implementation for Staging and Production environments and AD integration.• Responsible for creating, testing, deploying and documenting over 300+ applications in SCCM, including Office automation, business critical dealing applications and security agents. This was achieved by using MSI/EXE/App-V package types and tools such as App-V Sequencer, Master Packager, WISE Package Studio, PS Application Deployment Toolkit and Master Packager• Created PowerShell scripts to automate application installations and detection for SCCM

Providing 24hrs support to ensure that all investment systems are current, timely and operational. Responsible for monitoring and maintaining critical systems.• Systems Monitoring and maintenance using SolarWinds. This included network links, switches, routers, windows servers, databases, critical applications, exchange, active directory (domain controllers), VMWare ESX servers and appliances.• Oversight and incident management of the daily batch updates from 3rd parties into the investment management systems (Thinkfolio) utilising Control-M. This involved the monitoring of all jobs and correcting failures in real-time to ensure trading platform refreshed successfully for daily business.• Incident management and resolution at all levels including escalation to vendors as necessary• Monitored all server backups via NetBackup and carried out restores when required• Vulnerability & Patch Management – created Qualys reports to identify windows server vulnerabilities and remediated as required with designated patches• Maintained server blade and chassis patch levels and firmware• Maintained ESXi patch levels• Built and commissioned new servers as required (VMWare).• Decommissioned and retired old servers• Maintained all process and procedure documentation in a timely manner• Provided support to other IT teams when required

Carbon Black End-Point Security Application Control Project.Project objective to implement Application Whitelisting across 70,000 end-points and move all endpoints into High Enforcement mode for maximum protection:• Responsible for planning, testing and implementing Carbon Black into all European offices across a mixture of both physical and virtual endpoints. • Worked remotely with the Information Security Operations team based in Canada, having daily checkpoint meetings to discuss progress and objectives. • Deployed Agents in test and production environments, created custom rules, firewall changes, and planned a controlled and structured roll out to all endpoints. • All automatically deployed desktop software was successfully pretested to ensure no application blocking occurred. • All support procedures documented and handed over. Training provided to relevant teams.

Server Vulnerability Remediation and Patch Management Project (Qualys/Shavlik)Solution design and implementation to meet new policy standards:• F&C bought over by BMO (Bank of Montreal). New security guidelines for server patching introduced. Project created to deliver solution to bring all server patching levels to high standard of protection across business in line with BMO standards. This included patching all production and test environment servers.• Qualys Vulnerability Management used to scan all servers for vulnerability and remediation information. New Qualys virtual scanners deployed and new patching solution created using Shavlik. All server information gathered into matrix using LANSweeper. • Shavlik and SCCM used to carry out server patching. All servers patched to defined baseline and added to new monthly patch schedule for ongoing remediation. All processes and architecture documented and handed over to support team at end of project for training.

Windows 7 Migration Project\App-V 5.0\VDI - Rollout Windows 7 in both physical and virtual instances. Design and Implement VDI solution. Develop, test and implement new App-V 5.0 infrastructure for Windows 7 MigrationApplication Virtualisation Evaluation Trial Project - Evaluated and tested application virtualization and deployment.Novell Zenworks Upgrade Project - Upgrade Novell Zenworks 7 to ZCM v10 (Zenworks Content Management)Apple iPhone Pilot Project- Responsible for testing and implementing Apple iPhone pilotMS Exchange Project - In-source current back office systems from Mellon to F&CVMWare Implementation Project - Design and implementation of VMware ESX server virtual technologyPatch Management Project - Solution for Windows XP desktop using Shavlik softwareCreate new Windows XP desktop build, package and test over 500 applications.

• Worked within a small team whose prime responsibility was to support DSS offices throughout the UK. Main role was to provide on-site hardware/software support for all mainframe/server/desktop and Laptop platforms. These platforms included O/S such as Windows 3.11, 95, 98, NT4 and 2000 at the desktop level; Novell 3.12, 4.12, 5, Windows NT4 and UNIX at the server level. This also included installation of new application software and server O/S upgrades.• Involved in EOI Programme where objective to upgrade entire DWP Infrastructure - Desktop, Printers, Servers, LAN/WAN• Seconded to project comms team responsible for rolling out new network infrastructure solutions for over 1200 offices. This role involved the re-structuring of comms rooms, installation/configuration of 3Com/Cisco network switches/routers in accordance with approved LAN designs. Personally installed over five hundred access layer switches in offices using combination of UTP and fibre technology. Installed Compaq/Dell cabinets and rack servers in 4 comms rooms.

• Member of a small team providing 1st/2nd line support for all operating systems and applications on site, including Windows NT 4.0 Server and Workstation, Novell 4.11, MS Office 97, Outlook, Internet Explorer and Mainframe RACF facilities.

• Implemented enterprise wide NT 4.0 Server/Workstation migration/rollout for UDV utilising Unicenter TNG, Main duties to install, test and certify 500 site critical applications for new NT Workstation 4.0 platform. Created, imaged/ghosted and tested unique desktop builds for all 14 sites encompassing over 5000 users.• Solely implemented a complete Novell 4.11 Client/Server solution for make UK book and stationary retailer on Compaq platform. Included rack server building and configuration. Design of new NDS tree, server application installations, creation & deployment of desktop and laptop Win 95 clients using Novell NAL® and Novell Zenworks.• Implemented Novell 4.11 upgrade solution for a prestigious hotel in Scotland as part of a small team. Migrated desktops to NT Workstation 4.0 and installed/configured new Compaq rack server.• Implemented a Windows 95 rollout for desktop and laptop to 20 UDV Malt Distilling sites as part of a two-man team. This involved project planning and execution, including software installations, hardware upgrades and IP/IPX tunnelling for remote logins. This also included delivery, installation and configuration of all equipment to site.

• Managed and supported mixed computer environment of Win NT 4.0 Workstation, Win 3.1 and IBM OS/2 for 9,500 users. Included administration and configuration of NetWare 3.12 and 4.11, Lotus Notes, Internet Firewall and Internet user/mail accounts.• Responsible for file server virus protection, backup and restoration using ArcServe for NetWare.• Supported mainframe RACF and HOST facilities, and HP Jetdirect print servers.• Managed the security and integrity of 4 Novell NDS directory trees, which contained approx. 100 Organisational Units, 80 File Servers and 600 Printers. • Interdepartmental liaisons regarding server upgrades & migrations and project work involving companywide rollout of Windows NT Workstation 4.0.

• Managed the support, development and maintenance of the LAN, software and IT environment• Worked in small team providing high-quality support to a broad client base.• Installed NetWare 3.12 & 4.11; file server building, configuration, deployment and user administration.• Setup NetWare client PC’s and users, designed directory structures and constructed disaster/recovery procedures under Arc Serve. Provided technical support to all clients for hardware and software issues.• Investigated and resolved all client issues and upgraded and maintained in-house systems and hardware.

• Sole responsibility for implementing a secure technical infrastructure project for 50 users.• Managed local vendors for the supply and timely installation of all equipment, along with construction and preparation of new stock-market dealing room using a Reuters platform.• Provided constant technical support for all hardware and software, NetWare 3.12 administration and in-house project management for the local office and the offices in Hong Kong and Singapore.