Mark Lau Email & Phone Number

Huntington, New York, United States

• Mastered and quickly integrated various tasks within 1-2 weeks, ranging from customer service to inventory management and quality control• Entrusted with the responsibility to manage the Huntington location store after displaying constant improvement and growth• Train up to 5 new hires on the job and how to achieve high customer satisfaction, becoming self-sufficient after 1 week of starting • Communicate effectively with employees using language skills in Chinese and Spanish to improve productivity and team collaboration • Maintain and improve the physical environment of the facility to attract walk in customers and increase interest

New York, United States

• Created 20+ Minecraft plugins in Java and Kotlin that implemented various minigames and events on a server of around 250 players• Utilized various data structures as well as a database in MongoDB to store real-time player and server information• Wrote numerous efficient algorithms to perform specific tasks, each documented in detail, practicing abstraction and encapsulation• Learned how to use different APIs to create desired features through research of open source code and discussion on different forums• Implemented improvements and added features based on player feedback and review, maintaining a changelog of all updates• Resulted in an increase of average concurrent player count from ~80 to ~200 over the course of 5 months