Mark Lek Email & Phone Number

Anaheim, Ca, Us

Irvine, Ca

Provide accurate, professional technical support to external and internal customers including detail documentation of customer contact in CRM database to achieve customer satisfaction.Communicate and escalate potential quality issues identified from customer feedback to Management and R&D Product Support.Support new product launches, improvement projects, and company-wide quality focus objectives. Conduct monthly and quarterly evaluation of customer feedback by product family based on department established goals and service satisfaction.

Aliso Viejo, California

Improved workflow in sample preparation to maximize cost per test and client satisfaction.Reduced test repeats by utilizing mistake proofing resulting in lower cost per test and case turn-around-time.Developed process changes to improve work flow and decrease turn-around-time by 15%.Managed inventory using JIT strategies to meet quarterly audits and lower cost per test.Implemented preventative maintenance protocol on staining platform: Ventana, Bonds, and Dako.

Tustin, California

Processed Blood, Urine, and Fecal sample.Planned production flow to decrease test turn-around-time and maximize resource efficiency.Implement checks and balances to ensure quality service to maintain customer satisfaction.Participated in biweekly meetings focused on theworkflow improvement and quaterly goals.Established and drafted standard operating procedures.

Long Beach, California

Master Of Business Administration, Business Analytics

Master Of Science (M.S.), Biochemistry

Bachelor Of Science (B.S.), Biochemistry