Mark Lennon Email & Phone Number

Pittsburgh, Pa, Us

The project manager is responsible for the planning, execution and completion of projects considering budget, timelines, resources, and task management.

Responsible for planning, execution and completion of projects, considering budget, timelines, resources and task management.

Supports Project Managers with internal and external project meetings, creating, reviewing, and updating project documentation, status reports and other material as needed.

Cleveland, Ohio, United States

Coordinates the compliant implementation and conduct of human subject research projects.

*Position Summary: The Lake Health Decision Support Analyst supports the Corporate Director of Decision Support, Lake Health Leadership and Lake Health team members in matters pertaining to market research, patient satisfaction and trends of major research initiatives to determine opportunities for improvement.*Essential Job functions and applicable professional competencies:1. Provide ongoing trending of major research initiatives to support the decision making of Lake Health… Show more *Position Summary: The Lake Health Decision Support Analyst supports the Corporate Director of Decision Support, Lake Health Leadership and Lake Health team members in matters pertaining to market research, patient satisfaction and trends of major research initiatives to determine opportunities for improvement.*Essential Job functions and applicable professional competencies:1. Provide ongoing trending of major research initiatives to support the decision making of Lake Health leadership. Track performance measures to evaluate clinical outcomes; prepare and analyze Call Light data; record Physician volumes for monthly operations review.2. Coordinate, analyze and disseminate Patient Satisfaction data to Lake Health Leadership; provide trending of patient satisfaction results to determine opportunities for improvement. Ensure validity and reliability of research; track patient expectations and satisfaction through periodic surveys.3. Analyzing market research results to identify opportunities for improvement and provide Lake Health Leadership in the decision making process. Monitor Lake Health and competitors market share; analyze physician referrals and connections.4. Other duties as assigned. Show less

*The Discharge Call Coordinator serves Lake Health team members and clients by planning and implementing call center strategies and operations; improving systems and processes; managing staff. His/Her goal is to properly manage the call center in order to ensure that team members follow up with patients to ensure they have created a continuum of care for themselves as well as ensuring the emergency department has met/exceeded their needs while they were in the ED.*1. Maintains and… Show more *The Discharge Call Coordinator serves Lake Health team members and clients by planning and implementing call center strategies and operations; improving systems and processes; managing staff. His/Her goal is to properly manage the call center in order to ensure that team members follow up with patients to ensure they have created a continuum of care for themselves as well as ensuring the emergency department has met/exceeded their needs while they were in the ED.*1. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.2. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.3. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.4. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.5. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.6. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Answered telephone calls and recorded messagesAssisted with appointment setupCommunicated between clients and property owners

Participated in two RIE’s (Rapid Improvement Experiments)Conducted data analysis/ entryEducated in hospital Lean philosophy that focuses on continuous improvement.

Attended weekly meetings; listened and learned from different speakers and recruitersInteracted with fellow colleagues and faculty to expand my networkParticipated in community service events

Uptown Dog T-shirts Responsibilities: sales, replenished, filed orders, communicated with customersStrengthened customer service skillsDesigned t-shirt phrases