Mark Leo Email & Phone Number

Melbourne, Victoria, Australia

Process, Solution and Systems Transformation & Improvement Strategy & Implementation Services

Melbourne, Australia

Lead the transformation of capability, processes and systems for the end-to-end student journey life cycle at Bendigo TAFE and Kangan Institute.

Richmond, Victoria

Lead the development and implementation of improved business processes to achieve quality and accurate end-to-end student records

Melbourne, Australia

• Working with the Vice Chancellor and the RMIT Vice Chancellors Executive, establish and lead the Business Performance Improvement (BPI) team to partner with Academic and Professional Portfolios to identify and deliver.
• Timetabling
• Program Approvals
• Student Complaints
• Amendment to grades
• Student admissions and enrolment

Melbourne, Australia

• To undertake a diagnostic assessment of how RMIT can become an easier, simpler place to work and study. Working with the Vice Chancellor and the Executive team a diagnostic assessment was conducted to identify a range.
• Student experience
• Processes and performance
• Operating model
• Academic performance
• Academic and professional support servicesThe diagnostic outputs were approved by the Vice Chancellors Executive in May 2016 and have been incorporated into Annual Operating plans for delivery over the next 1-2 years.

Townsville, Australia

• Working with the JCU University Executive to identify improvement opportunities across the University in three key areas of focus:
• The Academy
• Improving student experience
• Improved support servicesThe output was a detailed diagnostic of potential improvement opportunities that will result in better academic performance, improved student experience and more effective and effective support.

Melbourne, Australia

• Programme Director for the largest transformation in the history of La Trobe University impacting on all aspects of La Trobe University’s structure and operations.The Funding Future Ready Program supports La Trobe.
• Design and implementation of new University wide operating structure and model
• Development of a suite of academic productivity initiatives
• Structural, service, process and system improvement to support services including finance, human resources, planning and governance, ICT, marketing, student services and library
• Extending academic calendar and timetable rebuild improvements
• Improvements to student experience

Brisbane, Australia

• A business consultancy assignment to lead the Efficiency and Effectiveness Programme at Ergon Energy to identify and implement a programme to improve value by $100M plus. Key areas of improvement focus included:
• Overhead optimisation
• Labour optimisation
• Strategic programme alignment to company vision
• Strategic sourcing-
• Contract management

Melbourne, Australia

To develop enterprise wide business improvement initiatives that deliver EBIT improvement of $100M plus per annum based on deep fact based data analytics. Key achievements included:Pricing Plan Simplification Program to reduce the number of mobile and broadband pricing plans from 1143 to 411 Revenue Management review of revenue discounts offered, revenue.

Melbourne, Australia

To develop billing and credit management strategies for Telstra that maximise efficiency and effectiveness, improve customer experience and support transformation of the process and system environment. To protect Telstra brand, reputation and community through developing best in class revenue assurance and fraud capability.

Melbourne, Australia

Established and led the Billing team which was accountable for strategy, solutions and operations of the end to end billing function that supports a revenue stream of $16 Billion, issues 103M bills per annum to 9M customers with an annual operating budget of $480M and capital budget of $157M.

Melbourne, Australia

Working with business units/subsidiaries or joint ventures lead strategic reviews to identify improvement or transformation initiatives and develop implementation plans to achieve at least 15- 25%% Earnings before Interest and Tax (EBIT) improvement.

Business, Accounting

Education record