● Serve as a point of contact for every aspect of the concourse of Great American Ballpark● Keep record of sales, inventory, scheduling, and noteworthy concerns from staff and fans● Oversee concourse operations with routine check-ins and stepping in when necessary to enhance the fan experience from working the line to going above and beyond to help any and all fans in need

● Served as primary contact for volleyball, secondary contact for baseball and assisted with men’s and women’s basketball efforts: created, published, and distributed match notes and statistics on website, in social media, via email, and in the arena● Established and executed volleyball post-match interview program● Initiated feature-project concept to promote Xavier athletes; quickly adopted by other teams● Supervised staffing and payroll for matchday employees

● Served in a variety of roles to ensure a world class experience for every guest at Great American Ballpark

● Provided premier customer service for fans throughout the ballpark on game day in positions including park security, fan promotions, and ticket sales● Built personal relationships with the Potomac community, and created a fun and comfortable environment for both new and returning guests to the park

● Served as the Sports Information Director (SID) for the OSU Men's and Women's Track & Field and Cross Country teams; previously served as the SID for the OSU Synchronized Swimming Team during its 2017-2018 National Championship season● Developed, organized, and implemented communications for the department by partnering directly with head coaches, other SIDs, and press sources ● Captured statistics in the press box, managed events on the field, and produced journalistic content for team sports including football, baseball, basketball, soccer, synchronized swimming, track and field, and men’s hockey● Interviewed players and staff, and prepare, publish, and distribute post-game recaps and breaking news stories to key press outlets and through Ohio State’s social media pages● Increased Ohio State Track and Field's twitter followers by 80% in six months

● Wrote, organized, and published Crew SC content for both home and road contests and connected appropriate information to members of the media and the general public via press releases and match day programs● Lead match day operations in the press box and throughout MAPFRE Stadium while supervising all match-day interns including recording and distributing statistics, organizing post-match interviews, and assisting staff and media members● Worked directly with the Sporting Director and Head Coach, his staff, and his players to ensure comfort when interacting with the media for interviews in-person, over the phone, and through indirect publications

● Spearheaded numerous long-term data analysis projects and developed tools to improve management insight and decision making on pricing and enhancing travel participant experience● Communicated with travel agencies worldwide to foster partnerships and improve customer satisfaction

● Installed infrastructure and updated software at over 50 regional locations across Virginia

● Instructed and mentored children aged 4-14 on tennis skills and strategies● Managed drills and organized participants at sports camps for superior learning experiences across many competitive levels● Conducted youth tennis tournaments