Mark Lesser Email & Phone Number

142 guestroom full-service property with three meal Restaurant/Bar, also includes 2,800 Sq. Ft. of meeting space, pool, fitness center and all amenities as directed by IHG.** Hosted three (3) airline crews full-time, as well as, movie crews. The hotel is 1 mile from Tyler Perry Movie studio.** Aimbridge Hospitality is the Management Group

General Manager of a 186-guest room hotel at Hartsfield–Jackson Atlanta International Airport.** Responsible for all aspects of HR on the property including culture, talent acquisition, performance management, training and development and employee relations. Together with leadership team align talent strategy and culture to achieve desired objectives.**I am a leader who is able to build and maintain a world-class service culture by keeping my team engaged. My method in doing so is as follows:• Always maintain high expectations of the service that I expect to see (no exceptions!). • I assure that each person on my team knows that they are a critical part of delivering the service experience. • Never allow a team member to give less than 100% effort. One under-performing team member can jeopardize the entire team’s momentum. • Talk about “excellence” every day. An engaged employee is a well-informed employee.• I am an integral part of the hiring process. During the interview, I explain all job aspects and formulate a description of the position.• I assure that everyone is fully aware of the benefits available to them. Distributing the benefits brochure during new employee orientation is not enough. I am the embodiment of service excellence, inspiring my team with my actions and words. I know that my team can be great, deliver exceptional service and I never stop believing in every one of my team’s potential. That is the true mindset of a leader. ** Drive high-quality and sustainable adoption of the company’s culture through a variety of means including: education and team building; leading associate engagement efforts (Associate Opinion Survey, Recognition Programs); and driving effective communication standards across the property. ** Ensuring that all associate and business decisions are in line with the Company’s Mission, Values and guiding principles. I lead Budget Development, P& L review, Revenue Management and GEI.

Pre-Opening GM of a 238 guest room hotel in the fashionable West End/Georgetown area of Washington,D.C.** Promoted to drive operational effectiveness and revenue growth by leading business development, partner relationships, budget, business trends and new growth strategies and initiatives. Year to date we are in the top twenty-five (25) percent of the brand in Hilton SALT scores; Silver Leed Certified Hotel.** Ramped up to 100.0 RevPar Index to Comp Set in first six (6) months of operation; Finished 2015 13.6% ahead of budgeted GOP; 2015 met budget of $15.0 million room revenue, with rate leading the way; 2016 forecasted to finish at $206.00 ADR and 86.0% Occupancy percentage and 67% GOP; 2016 budget proposed with a 9% increase to 2015 primarily in rate. QA in March 2016 was 96.6%.** My strongest attribute is the ability to lead a culture change striving for service excellence founded on teamwork, integrity, driving continuing improvement and personal commitment, fostered by its leader, the General Manager of the property. This encourages the highest ethical standards and supports career development.** Responsible for all aspects of Human Resources including culture, talent acquisition, performance management, training and development, employee engagement, compensation and benefits and employee relations. Together with leadership team align talent strategy and culture to achieve desired objectives.** Lead six (6) operational areas of the property including Sales and Revenue Management departments; developed pre-opening Sales and Marketing efforts and total hotel budget yearly.** Developed a career program with local Community College students, which added talented, future leaders and assisted in staffing issues.** Project developed by Starwood Capital Group; OTO Development as Management Company; acted as the liaison between management and ownership on revenue projections, construction progress and operational issues.

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* Hilton GM orientation, Hampton and HGI GM Orientation certificate; Doubletree GM Orientation certificate; Rates and inventory (R&I), extensive Revenue Management training, including both online and classroom settings and GRO expertise.* Created budgets, Website, Sales effort * Promoted to HGI Georgetown, DC

Mclean, Va, Us

* Two Hilton properties: General Manager Full-service Hilton Suites in Houston Med Center; General Manager Hilton Garden Inn Pearland, Texas.*Hilton GM orientation, Hampton and HGI GM Orientation certificate; Doubletree GM Orientation certificate; Rates and inventory (R&I), extensive Revenue Management training, including both online and classroom settings and GRO expertise.* Acting as liaison for ownership with General Contractor, Hilton Design and Construction, Architect and Interior Design firms on this $17.0 million project in Houston, Texas suburb.* Created pre-opening budgets, initial Website, pre-opening Sales effort and all of Hilton’s 40+ week guidelines towards opening. I established Banking relationships for the properties and set-up credit card purveyors.

This property is a 360 room full service property that is now a full service Hilton hotel; property is attached to a Hampton Inn (that gives the entire property 580 rooms which is top of the market at JFK New York), 17,000 square feet of meeting space, two restaurants, active bar, indoor/outdoor swimming pool and exercise facility. ** Interviewed, hired and trained all executive level positions and line staff.**Developed new marketing/public relations strategies for hotel.** Worked with Accommodations Plus for distressed passengers and crew rooms.** OSI scores were number 1 in New York City** Finished year 2006 4% ahead of budgeted occupancy, $2.50 above rate, RevPar index at 105%** Analyze revenues, budget and monthly, quarterly and yearly planning management. Oversaw direct funding, AR/AP, Banking, Insurance, bonding and IT; Developed annual tax strategies, vendor/contractor relations, contracts and compliance

Recruited from the Helmsley Carlton Hotel by HVS Executive Search…Hotel sold to Kimpton Hotel Group of San Francisco to become 70 Park Avenue.** Enhanced viability of property for sale and redevelopment that is currently a Kimpton Hotel.** Finished each year with an ADR and Occupancy 6% ahead of the year prior.** Conceptualized a vision and identity for the hotel utilizing a strong PR, Advertising and Marketing campaign to the East Coast market.** Created forecasting and planning guidelines as well as service steps for operational staffing corresponding to forecasted sales.** Developed a French café concept with outside sidewalk seating.** Managed contract compliance with union

This 161 all-suite four-star luxury property is located on Madison Avenue, and was originally conceived and operated as a Ritz Carlton Hotel. Clientele includes the CEO’s of top corporations from a variety of industries around the world, in particular: Fashion, Auction House and the Publishing Industries.** Finished each year with Revenues, ADR, GOP and Occupancy ahead of the year prior.** Competitive set were four star hotels (the Four Season’s Pierre, the Carlyle, the Mark, the Lowell and the Loews Regency).** Daily interaction with very high profile luxury level clients. ** Completed $1.7 million Local Law 11 brickwork project under budget and ahead of schedule.** Managed contract compliance with unions.

Hotel Development and Management Company based in Connecticut and Texas with nine(9) properties totaling over 1500 guestrooms, both domestic and internationally. Annual revenues exceeded $150.0 million. ** Promoted from General Manager Nassau Bay Hilton to Vice President Sales and Marketing; for ten years directed a team of fifteen (15) sales and marketing executives both at the property level and regionally. My team solicited Sales from 15 European and South American countries along with key cities in the United States, for corporate group and incentive business. I opened regional offices in Caracas, Venezuela and Munich, Germany.** Credited for role in growing company sales 3-5 % yearly from $75.0 mil to over $ 150.0 million in ten years, averaging 3-5 % growth annually, from both group sales and from reservations with Leading Hotels of the World. ** Developed Strategic Sales, Marketing and Promotional Merchandising in cooperation with Fortune 500 companies and nationwide charities.** Managed a $6.0 million annual budget across trade/consumer advertising, marketing/consumer research, event promotions and relationship marketing. ** Awarded an HSMAI Adrian Award for excellence in Public Relations for a single property

Certificate, New York City Fire Safety Course

Bachelor’S Degree, Sociology /Math Minor

Public Relations