Mark Lester Montecillo Email and Phone Number

-Implement On-Page Optimization Directly to the CMS(WordPress)-On-Page Optimization-Off-Page Optimization-Image Optimization-Optimize and Creates Posts for Google My Business-Maintaining Top Local Ranking

-On Page and Off Page Optimization -Keyword research-Maintaining site’s ranking -Competitor’s analysis-Site analysis for existing website-Provides off-page optimizations to help maximize website performance in search engine for targeted keywords.

-Optimizing small to medium business in the US using google listing-Customer information research-Determine the right optimization process on every business assigned to the technician-Maintaining local top ranking on businesses via google, bing or website-Adding or creating content on customers website and google listing profile

-Monitors and evaluates search results and search performance and recommends website features and contents.-Compares audio/voice recordings and checks texts for specific contents.-Identifying relevant search engine results with user search queries (Bing & Google Search Engines).-Completes micro-jobs online while ensuring internal and external quality guidelines are maintained.-Records and documents result while proactively performs initial analysis on key success drivers in meeting performance goals on a daily basis.-Uses specialized tools, techniques, and procedures to identify, understand, and further enhance work procedures.-Helps in gathering evidence for audited transactions and developing countermeasures to prevent future audit findings.-Identifies & documents key opportunity areas and proactively suggests new ideas to further enhance work processes with peers, direct superior and management team.-Reports any observation to enhance and improve existing processes and guidelines that will directly impact the team and/ or individual performance.-May initiate programs and activities that lead to performance enhancement of the business.-Ensures to participate in coaching and feedback sessions organized by Team Lead/Manager designed to consistently maintain great customer experience & satisfaction.-Provides regular feedback to Team Leads/ Manager on their quality performance.

-Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer.-Resolve problems and issues in a professional manner and engage with customers to identify additional needs.-Ensure that customers are fully satisfied with the service provided and are offered value for money tobuild client’s reputation as a first-choice provider of media services.-Achieve challenging individual, team and contact center targets.

- Analyzing submitted requests and associated file/files to ensure necessary data is available for processing.- Review of output for accuracy and reasonableness.