Mark Letcher Email & Phone Number

Plainfield, Il, Us

50 75Th St, Willowbrook, Il 60527

Commercial Business, Home and Auto Insurance - I offer customers the choice of working with multiple carriers. Options ensure you'll receive value, coverage, price and convenience.

Aurora & Geneva

Oversaw the performance of 2 locations, including menu development, training and direction, control costs and maximize profits.• Provided leadership and supervision to management and staff to facilitate operations including customer service, employee hiring/scheduling, food preparation, ordering/inventory control, labor costs, payroll, cash handling, lost prevention and community relations.• Conducted daily pre-shift meetings with management and staff to ensure organization, food quality and consistency.• Arranged, setup and managed reservations with hockey, soccer, baseball and softball teams• Managed 4 years with Chicago Steel Junior Hockey Games, attendance of which varied from 500-1800 people per game, including the restaurant, concessions, and skyboxes.

Bolingbrook/ Orland Park

• Compiled, prepared, and maintained P&L statements, budgets and cost controls in regards to food, beverage and labor goals. This includes implementing and practicing proper payroll procedures. Analyzed labor, inventory counts, and P&L reports. Trained and led quarterly hourly/salaried manager meetings on how to troubleshoot and achieve desired results.• Properly trained, developed Crew and Managers through quality orientations, direction and feedback, refresher courses, performance evaluations and recognition. Fostered a teamwork environment. Mentored, coached and evaluated managers on their ability to deliver great customer service, operations, recruiting and training top performing teams, ability to develop great managers internally, build sales and control costs.• Ensured that safety and security awareness are emphasized, practiced and periodically inspected, and that employees are trained in appropriate responses to unsafe situations.• Performed required administrative duties, which includes processing, in a timely manner, required paperwork for Chipotle while meeting all necessary deadlines. Created a strong working relationship/partnership with support staff such as IT, Facilities, Marketing, HR to achieve company initiatives• Depending on the needs of the business and/or department, completed other duties as assigned to advance a particular project or resolve a business issue• Led 2 local restaurants, and mentored others in the Chicago Market each with an average staff of 22 employees, and $1.75 million in yearly revenue. Created a strong local team that emphasized internal growth and a promotion rate of 90% for all open positions. Also, made decisions on promotions and terminations of employees and took the appropriate action. Promoted 5 salaried managers and 10 hourly managers.

Naperville

Naperville

Responsible for training new employees in group and single classrooms• Assured quality customer service and maintained a high level of customer satisfaction.• Maintained cleanliness and stock of restaurant.• Traveled across the country as a corporate trainer for openings of restaurants and training staff.• Held manager responsibilities including daily operations, scheduling, food/ liquor inventory, cash handling checkouts, and supervision of staff during hours of operation.• Employee of the month multiple times.

Education record

Education record