Mark Levake Bsee, Mscs Email & Phone Number

Colorado Springs, Co, Us

Boca Raton, Florida, Us

Coral Gables, Florida, Us

Responsible for providing subject matter expertise for eCommerce, Fraud, and other ACI products in pre and post sales activities. Developed and delivered customized product training, demonstrations, and presentations. Worked with ACI product team to provide client feedback and drive product direction. Developed responses to RFPs, RFIs, and presentations to a variety of potential clients. Developed detailed requirement specifications and custom solution designs for customer deals. Provided training and support to ACI global staff and Clients.• Managed 60+ potential deals per year• Support 5+ RFI / RFP responses per year• Provided critical support that led to closing of a variety of deals.

Coral Gables, Florida, Us

Responsible for the market facing product management of ACI’s eCommerce and Fraud offering in North America. Duties included market research, requirements gathering and documentation, product training, pre and post sales consulting, development of content for marketing materials, and product roadmap management. Served as stake holder with AGILE based software development team to define and ensure new feature releases meet timeline and requirement expectations. Led public facing product seminars, client presentations, and executive management briefings. Responsible for revenue forecasting for specific product offerings. Supported pricing development and contract service schedule langauge creation. • Led planning and launch of Secure eCommerce product for the US and North America• Worked with Global team to ensure product offering supported a wide range of clients.

Reston, Virginia, Us

Managed all aspects of a variety of card payment products, including wireless point-of-sale (POS), vending payments and telemetry, security and network products, and managed hosting solutions. Performed market research and customer-based requirements gathering, defined / executed product roadmaps, and conducted internal and external product training. Developed product sales collateral, managed projects, defined product pricing, created contract service schedule, and provided product lifecycle management. Drove product deployment and supported processes. Executed supplier contract negotiation and management and delivered pre- / post-sales support.• Led redesign effort of TNSPay Mobile wireless POS management portal, improving ease of use and product flexibility.• Migrated TNSPay Direct hosting service across TNS divisions, ensuring customer and service continuity.• Determined strategic direction for TNS by providing analysis of US domestic wireless market. Delivered sales and business direction, ensuring resources were managed effectively.

Reston, Virginia, Us

Provided pre- and post-sales technical expertise for wireless point-of-sale (POS) solutions and vending payment and telemetry solutions. Worked with customers, sales team, and internal technical teams to define technical solutions and product enhancement requirements.• Co-invented system / method for vending machine cash and credit sales settlement, resulting in company patent (https://patents.justia.com/patent/7810721).• Worked directly with customers, driving adoption of cashless vending solutions within Pepsi bottling community.

Reston, Virginia, Us

Managed design, development, maintenance, and support of Pepsi cashless vending system, including telemetry collection and reporting, hardware, server applications, database, and web tools. Gathered requirements from customers and sales team, managed development projects, and interfaced with partner development teams and suppliers.• Increased sales and improved accuracy of inventory management by collaborating with team to design and launch first credit-card-enabled vending machine solution for Pepsi.• Served as part of team that won exclusive contract with PepsiCo to provide cashless vending services.

Managed special projects team of 6 people responsible for developing new technologies. Developed and executed product plans and schedules. Assisted in design, layout, and testing of custom hardware. Developed embedded applications for wireless transaction processing and telemetry collection in applications including taxi cabs, Pepsi vending, and fast food using C. Developed data driven web applications using ASP, Visual Basic, and SQL Server 2000.

Developed web applications for wireless transaction reporting using active server pages and COM on IIS 5.0. Designed and implemented relational database designs for SQL Server 2000.

Hebron, Ky, Us

Bs E.E., Major: Electrical Engineering, Minors: Math, Computer Science, Humanities

Ms Cs, Software Engineering