Mark Levitt Email & Phone Number

Nottingham, England, United Kingdom

Nottingham, United Kingdom

• Full accountability for the day-to-day management of the club.• I lead the team in my club - inspiring and coaching the other members of my team is a crucial part of my role.• Ensuring that my team deliver a fun and enjoyable customer experience every day.• Ensuring we are fully complainant in all areas set from the gambling commission.• Taking part in Regional Meetings, workstreams and projects.• Participating in trials for the company to ascertain if there is business… Show more • Full accountability for the day-to-day management of the club.• I lead the team in my club - inspiring and coaching the other members of my team is a crucial part of my role.• Ensuring that my team deliver a fun and enjoyable customer experience every day.• Ensuring we are fully complainant in all areas set from the gambling commission.• Taking part in Regional Meetings, workstreams and projects.• Participating in trials for the company to ascertain if there is business case for roll out to other clubs or the estate. • I lead by example role modelling each of our Core Behaviours and making sure that me and my team deliver our Core Promises to my members.• Responsible for the club’s profit and loss.• Creating, implementing and updating the business plan for the club.• Overseeing recruitment and training of new colleagues.• Provide solutions to issues (eg profit decline, loss of business to competitors)• Providing constructive feedback to project managers, RD, ROM, Executives and GM’s. Show less

Home

• Calling all our customers to check in to make sure they are ok during the Covid 19 Pandemic and to see if they need any assistance or just have a good long chat.• Providing Feedback to the GM’s on how their customers are, any issues and percentage I spoke to.• Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS).• Forensic profiling of the customer’s account and opensource footprint to build up a risk-based… Show more • Calling all our customers to check in to make sure they are ok during the Covid 19 Pandemic and to see if they need any assistance or just have a good long chat.• Providing Feedback to the GM’s on how their customers are, any issues and percentage I spoke to.• Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS).• Forensic profiling of the customer’s account and opensource footprint to build up a risk-based assessment.• Having compassionate meaningful interactions with customers to understand more about their circumstances. Show less

Yorkshire Area

• Responsible for 20 stores including 3 new stores.• Complete control over Profit and loss performance over the area.• Managing the regions operating budget.• Overseeing each store location, monitoring and reporting of performance.• Weekly area call meetings with store managers• Inspiring and motivating 20 managers and their colleagues to deliver high standards, increased sales and delivering fantastic service.• Comprehending, interpreting and analysing sales… Show more • Responsible for 20 stores including 3 new stores.• Complete control over Profit and loss performance over the area.• Managing the regions operating budget.• Overseeing each store location, monitoring and reporting of performance.• Weekly area call meetings with store managers• Inspiring and motivating 20 managers and their colleagues to deliver high standards, increased sales and delivering fantastic service.• Comprehending, interpreting and analysing sales figures. • Recruit, develop and retain high performing, empowered team.• Performance management of managers, including coaching, recognition, disciplinary action and performance evaluations.• Identifying and delivering all relevant and appropriate opportunities.• Implementing retail plan for my area in line with company strategy.• Taking action and supporting underperforming stores.• Involved in setting of sales and financial targets for area.• Arranging and chairing team meetings to discuss strategy. Show less

Driffield, England, United Kingdom

• Provides a full administrative support service to the entire office• Managed operations and office procedures, filing systems etc.• Arranges complex travel as required• Ensures stationery supplies are maintained and ordered in a timely manner• Management of diaries and arranging meetings as required• Planning and organising team meetings, events, conferences and annual reviews • Keeping track of project tasks, timelines, budgets and resources• Keeping project… Show more • Provides a full administrative support service to the entire office• Managed operations and office procedures, filing systems etc.• Arranges complex travel as required• Ensures stationery supplies are maintained and ordered in a timely manner• Management of diaries and arranging meetings as required• Planning and organising team meetings, events, conferences and annual reviews • Keeping track of project tasks, timelines, budgets and resources• Keeping project managers and senior managers informed and updated on project progress and issues• Managing holiday and sickness records for the company• Record, process and monitor all department budgets and invoices• Recording and reporting on the team’s holidays and sickness• Liaise and manage vendors and suppliers Show less

Leisure Leadership, A

Activities and Societies: Business Leadership, Leading an Outstanding Customer Experience & Team Leadership Business Leadership, Leading.

A Level, Advanced Information & Communication Technology (A Level), A

Presenting Information Spreadsheet Design System Installation & Configuration Programming The Internet Service and Systems ICT Serving.