Mark Lew Email & Phone Number

Los Angeles, Ca, Us

• Scope impact of upcoming product release updates to plan and implement refresh or creation of new training collateral for Revenue AI SaaS platform• Collaborate cross-functionally to assess client enablement needs, improve, build, or update our live course offerings, documentation, and video resources• Lead video editing for the team, create new recording workflows, provide creativedirection and suggestions• Deliver Virtual Instructor Led Trainings to clients and staff

• Achieved a 98% CSAT training score• Headed up the first Learning & Development department• Developed and delivered new hire product training within 4 weeks of start date• Developed first ever live customer training program and microlearning video series on company’s AI driven Digital Marketing CDP platform within 3 months of hire.• Implemented course registration, CSAT survey processes, and drafted L&D roadmap• Spearheaded new video processes, tools, and video production style

• Drove and maintained a perfect 100% CSAT score for entire tenure• Developed training curricula for Email Marketing Automation platform• Managed and delivered all trainings in Americas region• Educated all US staff on Product Release features• Participated in monthly industry webinars by delivering product demos • Delivered Virtual and Live Trainings to clients, partners, prospects, and staff

• Onboarded and integrated new clients onto company’s Digital Marketing platform• Scoped requirements, architected solutions, integrated platforms, project managed implementations, executed builds, and troubleshot HTML, XML, XSLT, REST API, PGP, web tag issues• Built Entity Relationship Diagrams (ERDs) and Business Requirement Documents.• Collaborated with all functional departments • Trained end users on custom software implementations• Trained and developed colleagues in the US and Costa Rica

• Project managed, developed, and delivered custom client facing software trainings• Led course curriculum design for company’s new Digital Marketing SaaS platform • Drove business and technical soundness of curricula and exercises to maximize learning effectiveness and team credibility• Delivered extensive Virtual and Live Instructor Led Training sessions to hundreds of students and executives globally• Developed training videos, tutorials, participant manuals, and exercise documents• Conducted product training and inductions for all new employees on the west coast

• Handled major accounts like AT&T and Microsoft, interacted with clients and agencies on a daily basis, and deployed email campaigns• Assisted with special projects to improve product, features, and contributed to the company Email Marketing blog

• Resolved technical and account issues and/or coordinated appropriate resources as needed.• Interacted with clients and agencies on a daily basis and handled all email campaign deployment needs.

A Salesforce.Com Company

• Onboarded and integrated new clients onto company’s Email Marketing platform• Gathered requirements, architected solutions, executed implementations, troubleshot issues, and configured client accounts• Project managed up to 18 concurrent implementations• Trained end users on custom software implementations

• Handled all email marketing for major accounts such as Disney and Volvo.• Resolved technical and account issues and/or coordinated appropriate resources as needed.• Trained all new local account managers.• Provided monthly reviews and recommendations to help improve clients’ marketing effectiveness.

• Managed change requests and integration projects for suite of cross-channel data communication services which included Email, SMS, fax broadcast, voice broadcast (robocall), and more.• Developed and ran technical trainings and presentations.• Created training documentation.• Interacted with clients at all organizational levels and assisted sales in closing deals.• Managed production setup and deployed DirecTV’s entire email marketing program from 2000-2004 where revenue grew from $12K/year to $880K/year.• Maintained IT network and PC’s in 2 office locations.

• Developed web pages for corporate Intranet service application.

Greater Los Angeles Area

• Facilitated Computer Based Learning Labs.• Provided telephone support for 3 Hughes Divisions for online Computer Based Training program.• Created numerous company-wide instructional documentation.• Maintained all web pages for Hughes Institute for Professional Development (HIPD). • Converted catalog versions of class offerings to electronic versions on the corporate Intranet.

Bachelor Of Science (B.S.), Business Administration - Business Computer Methods (Management Information Systems), Cum Laude

Activities and Societies: Information Systems Student Association

Various Programming, Web Design, Scripting And Computer Networking Courses., Field Of Study: Web/Multimedia Management And Webmaster, A

- Top Student in Web Scripting Class - JavaScript, ASP, PHP (UCLA Extension Grade-A+) - Top Student in Windows NT 4.0 Server/Workstation.