Mark Lloyd Email & Phone Number

As a Customer Experience Shift Leader at Southern Railway, I oversee the daily operations and performance of the customer service teams across multiple stations, ensuring safety, quality, and efficiency standards are met and exceeded. With over 20 years of experience in the transportation industry, I have developed strong skills in operations management, problem solving, logistics, and procurement.My mission is to provide the best possible travel experience for our passengers, by leading, coaching, and empowering my teams to deliver exceptional service, handle customer feedback, and resolve issues promptly and professionally. I also collaborate with other departments and stakeholders to coordinate rail operations, plan resources, and implement improvements and initiatives. I am passionate about rail transport and customer satisfaction, and I strive to continuously learn and grow in my role.

Listed skills include Transportation, Public Transport, Operations Management, Management, and 6 others.