I am a solutions focused business leader offering more than 15 years of experience in business, project & quality assurance analysis, project management and PMO governance. This experience is coupled with a wide ranging skill set including credit cards, credit evaluation, loss mitigation, mortgages, IVRs, website & mobile testing and system development.

I oversaw the testing of 5 testers on my team. I provided feedback and assisted them with writing testing scripts, reviewing requirement documents as well as their testing. I also worked projects as needed.

I am a Business Process Manager for First Guaranty Mortgage. I am responsible for requirements that care for updates our agents use on our operating system.

I wrote the test scripts and then tested them to make sure the website designs & layouts met and exceeded our customer's expectations. I oversaw the testing of out testing resources. I had also trained as needed and assist other departments to complete the projects at hand.

Sr Project Analyst for the VRU (Voice Recognition Unit) Group @ Citi Hagerstown. I work with Business Sponsors & multiple levels of IT to write business requirements.

Oversee the Underwriting process for FHA and VA for the CitiMortgage Hagerstown site. I meet daily with 26 Underwriters on site and 5 off-site underwriters to answer any questions, comments and/or concerns they may have.Complete monthly rebuttals for internal Audit review of the Underwriter’s files. I work with each Underwriter who received a finding as well as their Manager and Team Lead to review the findings and construct the proper rebuttal which is submitted to Audit. I meet with our MAC department to further discuss any outstanding concerns in order for our department to achieve its overall goals.Work directly with Audit groups to ensure Underwriters receive the best direction on underwriting files. I reach out to our support departments when there is a concern that requires additional assistance so that we are following all required policy requirements.Work with Citimortgage Compliance and Legal departments to ensure we are adhering to the proper internal and government guidelines when working files. When submitting training flashes, document updates, etc I attend calls and meetings to make sure proper policy is followed.

Test Coordinator for Loss Mitigation for Project Next Gen (the new operating system being developed for CitiMortgage). I was responsible for writing the test scripts and assisting the testers in executing the test scripts. I was responsible for opening defects in Quality Center and working with developers to get the defect resolved in a timely manner. I was responsible for communicating issues and concerns to Project managers. I assisted in the daily testing workflow to maximize testing opportunities. I was responsible for ordering my testers access to the various systems.Lead for the HUD FHA Mod & Partial Claim TPP Initiative. I was responsible for creating new Assist Codes, Counselor Codes, Letters and training documents. Trained Loss Mitigation in the new process.Lead for training of new FHA Teams. I created a SharePoint Site where the training documents are housed. Facilitated trainings at several sites and via Live Meeting.Lead for projects that pertain to FHA. Worked with upper management and project management to meet deadlines and to make sure communication of the new processes was distributed and trained to the staff.