Mark Lorenz Email & Phone Number

Hebron, KY

Assisting in supervising the Kawasaki account. Supervising the outbound team to meet their daily goals in order to meet the customer's expectations.Tracking and reporting the daily production to upper management.

Placed network circuit orders with two major carriers for customers, from POTS Lines up through Ethernet circuits, and then project managed the orders through to implementation. Held weekly status calls with the customer and sales team, plus maintained status spreadsheet for the team. Corrected any billing errors found on customer’s bills. Was one of the.

Gave back office support for a number of account teams. Work with 3 major carriers to quote prices, place orders, project manage the orders to implementation, and correct billing errors. Manage all the back office support for DPSciences’ biggest customer, Carecore National.

Project managed Front End Data Integrity trouble tickets from the Account Teams, to correct database discrepancies, which were holding up customer’s orders. To track the team’s On Time Performance, used Microsoft Access and Excel, to collect data for the team’s records. Enhanced the teams’ on time performance, for three day turn around on tickets, from 10%.

Managed AT&T customers’ orders from the Account Teams to the Provisioning Team, to insure the timely implementation of the customer’s network. Through the implementation process, directly interfaced with the customer to assure them of the attention and quality of the work put into their network. Using Microsoft Access and Excel managed the processes and.

Worked with account teams to correct customers billing records by writing up billing records for Frame Relay, both domestic and global. Coordinated sup-group billing for different customers’ accounts. Calculated customers’ bills using rate schedules, tax formulas, and FCC Tariffs. Interface with customers to make them aware of monthly and back billing.

Engineered customers’ networks to new switches, to reduce the distance between the customer’s premise and AT&T switch to increase their data speed. To meet the project’s deadline, coordinated customers’ re-engineering projects with my peers, to insure the quality and accuracy.

Ordered digital access from the Local Telephone Company. Coordinated Circuit upgrades with digital access to the Local Telephone Company. Assured the accuracy in both technical and administrative detail of digital circuit design.