Port Canaveral is one of the world's largest cruise ports, the home-port of some of the world's largest cruise ships from Disney, Carnival, MSC, Norwegian, and Royal Caribbean Cruise Lines. • Perform highly responsible supervisory, administrative and hands-on work and provide vision and leadership in the deployment of information technology for the Port Authority. • Ensure business-IT convergence by partnering with senior leadership and customers to develop solutions that improve efficiency, contain or lower costs, and drive profits upward. • Oversee deployment and management of mission critical systems that support administrative services, port operations, physical port security and public safety.• Establish technical priorities, standards, benchmarks and procedures to ensure maximum uptime of all application/network/computer/telephone systems and subsystems.• Develop and review RFPs, bid proposals, contracts, specifications, progress, and other reports for projects and operational efforts.• Present project proposals and updates to senior leadership and board of commissioners.• Manage a technical team of eight direct reports and thirty indirect reports on contract.• Recommend and negotiate IT services outsourcing and co-sourcing as is appropriate.• Manages IT OPEX & CAPEX budgets, providing long-term and short-term financial forecasts.

CLOSED PROJECTS:• Enterprise Backup and Recovery Project ($95,000)• Cruise Terminal 1 Design/Build ($110 million)• Port-wide VMS / IP Camera Upgrade and Expansion ($1.5 million)• Parking and Revenue Control System Design and Build-out ($1.2 million)• Off-premise DR Project – VMware, NetApp, Citrix Netscaler ($415,000)• Maritime Center Human Resources Build-out ($165,000)• Port Canaveral Website Refresh & Kentico CMS Deployment ($47,000)• Cruise Terminal 6 Design/Build ($65 million)• Cove Exploration Tower ($21 million)• Cove Amphitheater Design ($16 million - project on hold)• Port-wide Access Control System Expansion ($913,000)• North Operations Building Design/Build ($911,000)• Port-wide Conduit / OSP Fiber Project ($893,000)• Cruise Terminal 10 Lobby Expansion and Ticket Counter Upgrades ($625,000)• Port Canaveral Police Department Computer Aided Dispatch ($600,000)• Port Canaveral Police Department License Plate Recognition System ($495,000)• Port-wide Core/Edge Network Upgrade ($475,000)• Communications Tower and Licensed Microwave Expansion ($317,000)• On-premise DR Project – VMware, NetApp, Citrix Netscaler ($211,000)• Hotel Reservation & Point of Sale System ($20,000)

Parrot Digigraphic is a systems integrator specializing in solutions for high-resolution input and output of digital images.• Designed, coordinated, and supported the implementation of information technology. • Led initiative to transition email and calendar systems to Google Apps for Business resulting in a user-friendly platform with high availability and reduced administration at a significant annual cost savings. • Responsible for Search Engine Optimization utilizing social media, electronic press releases, and SEO utilities.• Embedded and customized a WordPress blog into parrotcolor.com’s PHP ecommerce site. • Designed and implemented network security policies and systems to ensure compliance with the Payment Card Industry (PCI) Data Security Standard.• Negotiated new phone and data contracts resulting in improved quality of service and bandwidth at a reduced cost.• Improved the operational systems, processes and policies in support of the organizations mission.• Provide technical sales support in the acquisition of new business resulting in closes.• Responsible for the selection, development, and management of strategic suppliers to contain/meet cost and performance goals resulting in higher profit margins and improved service.• Led specification, negotiation and completion of procurements with strategic and preferred suppliers such as Comcast, Hewlett Packard, Epson America, Ingram Micro, and Synnex Corp. • Served on a team that developed and launched a comprehensive business and marketing plan for Parrot’s state of the art scanning technologies.• Analyzed financial reports to develop new business models, monthly forecasts and annual budgets to meet desired business objectives.• Developed and implemented a business model and budget that directly increased profitability by 186%.

• Responsible for research and development of hardware and software imaging technologies.• Provided senior-level technical support and on-site installation to clients for hardware, software, and consumable products resulting in high customer retention rates and billable service.• Designed and implemented a corporate MS Windows Server with Active Directory.• Deployed local MS Windows Server Update Services (WSUS) resulting in streamlined management of service pack and patch installation.• Designed and integrated batch scripts into Backup Exec to ensure backup of mission critical databases.• Deployed MS Windows XP to entire organization utilizing MS Sysprep and OS images.• Maintained router based access control lists resulting in a network secure from potential breaches.• Implemented a Virtual Private Network for secure remote access via MS Remote Desktop.

The Harvard University Network Operations Center (NOC) manages the infrastructure and daily operations of the core network and provides architecture, consulting, and design services to evolve the core network• Designed, configured, and implemented new networks throughout metropolitan campus.• Upgraded existing networks including core switches and routers on the Harvard backbone.• Shadowed by Senior Network Engineer to replace an aging Cisco core router, which provides internet service to the Dana Farber Cancer Institute and Harvard Medical School.• Tested various software packages pertaining to network management and design.

• Designed, implemented, and administered a MS Windows NT 4.0 Server and Local Area Network improving the ability to communicate and store data throughout the organization.• Provided desktop and systems support, which included troubleshooting hardware, software, and network problems.• Designed digital imaging systems for printout of museum quality limited edition prints.