Mark Loudon Email & Phone Number

United Kingdom

London Area, United Kingdom

Assisting customers in utilising Microsoft technologies to develop innovative business and IT solutions. Showcasing the unique value of the technology and advising customers in their decision-making process. Collaborating with partners and other Microsoft teams to broaden impact and meet customer requirements. Serving as a coordination hub for technical resources, resolving obstacles to ensure successful solution implementations.

Portsmouth, England, United Kingdom

Independent consulting services specialising in Unified Communications & Digitial Workplace, Collaboration, Customer Experience (CX), Digital Transformation, Cloud and Future Ways of Working.

London, England, United Kingdom

Service creation and incubation with Valued Resellers and Service Providers: Ensuring that partners successfully define offers based on the Cisco collaboration portfolio and are ready to take the offers to the market.Technical presentations, demonstrations, and proof of concepts: Presales ownership for the overall technical solution proposition including executing proof of concepts and demonstrations of the Cisco collaboration portfolio and presentations to a larger audience.Partner support and strategy definition: Become instrumental to the partner’s success, take part of partner reviews, and drive the technical collaboration cloud and hosted strategy.Bid response management: Responsible for the technical response of cloud and hosted requests for information/quotation processes and coordinating with internal teams to reach a high-quality outcome.

London, United Kingdom

Driving excellence in product management inspiring cross-company stakeholders towards world class performance and continuous improvement.Build, drive and evangelize the strategy for unique and differentiated services. This product is strategically significant to the Global Products portfolios.Driving product growth, managing P&L across the portfolio and focusing on continuous improvements in solutions and customer experience.Managing and driving the delivery of a products and solutions to an agreed roadmap, on time and within budget.Managing multiple partner relationships with key strategic partners.

London, United Kingdom

Provide innovative and compelling technical solutions to meet customer’s UC&C business needs.Provide thought leadership and be the lead design authority for UC&C-related activities and solutions globally.Contribute to the achievement of Sales and Revenue targets for Telstra Global, in particular those related to the UC and Collaboration product portfolio/catalogue.Participate in account planning and opportunity planning activities to align sales objectives with customer objectives, and provide key input from a technical and product perspective (both customer-focused and industry/market-focused).Conduct regular knowledge sharing with peers; sharing best practices, industry insights and technology updates.Identify gaps in standard offering and propose alternatives to internal stakeholders for discussion and approval.Engage with clients, understand their technical and business needs relating to UC&C.Train Indirect Channel Partners on the Cisco HCS design and deployment methodology.

Perth, Australia

Pre and post sales consultation with clients to customise solution offerings to customer’s unique requirements. Other pre-sales activities include; ensure customers LAN and WAN infrastructure will handle the added complexity of voice and video traffic on top their existing applications without any congestion or degradation in voice/video quality.Production of deliverables including proposals, quotations, cost modelling analysis, designs, configurations, customer & indirect channel demonstrations, and responses to tenders & RFI’s as required; ensuring the deliverables are technically sound and follow approved top-down certification methodologies.Demonstrate unified communications & video hardware at customer premises and trade show events. Configure proof of concepts with strategic customers ensuring their key requirement and milestones are met.Liaison with Product Managers and Vendor Partners to understand technical, product roadmap and pricing details of all relevant products.Responsible for understanding each of the relevant products features and functions, and how these are applied to address clients business and technical problems. This includes interacting with Product Management on an on-going basis to stay current with product development lifecycle and changes to the Company’s product portfolio.Responsible for staying current on competitive analyses and understanding differentiators between the relevant internal products and their external competitors.In conjunction with Sales Personnel, develop and conduct transitions to the Consulting/Delivery Teams – including the communication of commitments, expectations, technical & business requirements, customer organisation, likely project governance structures, etc. to ensure successful project initialisation.Knowledge transfer internally within the architecture community, other internal departments and external channels ensuring a high level of competency is maintained across multiple pillars.

Perth, Australia

• Oversee the day to day operations of the Technical Workforce within Local Branch Office.• Co-ordinate Project Officers, other Technical Staff and External Contractors with scheduled installations and major upgrades.• Project Manage each job to ensure customer satisfaction is achieved and necessary quality procedures are followed and completed.• Escalate technical issues with new and existing products to the appropriate Vendor or Internal Department using local and national internal quality assured processes.

Perth, Australia

• Technical Pre-Sales Consultation – develop technical benefits, solutions and strategies including converged data / voice over IP, VPN and other data solutions for both internal staff (including Commander Dealers) and external customers.• Assist in the preparation of customer proposals, either directly or in conjunction with Sales Executives offering technical competency for the entire sales cycle to ensure targets are met.• Knowledge transfer and demonstration of new products to Staff and Customers.• Assist Sales Executives close deals.• Financial Management – analyse and guide customers on short and long term achievable goals.

Perth, Australia

• Strategic Planning & Design – design of all the Bank’s telecommunications infrastructure to meet their business requirements. Negotiation and creation of strategic partnerships/relationships with carriers, vendors and/or service providers. Provide specialist consultative support to the Bank’s strategic planning cycle.• Technical Design & Development – consultative support to the Bank’s Project Development group. Preparation of all telecommunications technical design specifications and estimates to support the Bank’s business initiatives.• Project Management – deployment of all Bank telecommunications infrastructure, facilities and services using industry standard project management disciplines. Manage the integration of new telecommunications products into the existing operational environment in a non-disruptive manner.• Financial Management – validation, tracking and reporting of all Bank operational telecommunications expenditure both voice and data products.• Facility Management – technical evaluation and selection of all telecommunications products and services to be utilized by the Bank which includes all fixed, switched and mobile products. Provision of specialist telecommunications consultative support. Management of available capacity on all Bank telecommunications infrastructure. Management of an effective life and currency of all telecommunications equipment, services and facilities to meet the Bank’s ongoing business requirements.

Perth, Australia

Provide level 2 maintenance support to Customers. Provide technical assistance to Customers, Contractors, Sales, Service Advisers and Technical Officers.Perform level 1 maintenance and routine maintenance to Customers.Liase with common carrier for the restoration of network faults. Perform RDA and moves and changes work.Repair and maintain all types of NEC PABX's.Repair and maintain TIMS, ACD's, Data.Initiate fault reports to level 3 (Engineering).Perform retrofits.

Perform all types of maintenance on various types of PABX's. Including Ericsson MD110, BCS150, NEC 2400IMS , NEC 7400 ICS120/140 , NEC D3, Fujitsu 9600 VS/S/M, Philips.Repair and maintain TIMS.Diagnose and repair any problems with indials (both decadic and MFC), bothway exchange lines, and intelligent or non-intelligent tie lines to form a virtual private network.Diagnose and restore ISDN services. Both primary rate access and basic rate access.Maintenance and repair of various type of Commander Systems.Maintenance and repair of radio bearer systems, including single / dual channel analogue, 2 / 4 / 8 Meg digital radio systems.Maintenance of EFTPOS, payphones and CAT 5 LAN / WAN cabling.Provide technical assistance to Customers, Sales and Technical Officers.Perform RDA work.Perform retrofits and patch upgrades.

Maintenance of NEC 2400 IMS / SDS, NEC 7400 ICS 120 / 140, Ericsson MD110, BCS150 PABXs and peripheral equipment (including call accounting equipment - Telspec, SMS).Working with the Defence Network (RAAF, Army, RAN) and other Federal and State Government Departments (including DCAT - formely known as NCOM), which comprise of different NEC PABXs networked together.Upgrading Ericsson MD110 with any software patches required.Upgrading Telmax, call accounting systems.Carrying out proactive maintenance on systems as required and outlined in the TQM procedures.

Installation and maintenance on a wide range of customer premises equipment which include.Commander NTCommander HXCommander DCommander ECommander SCommander BNCommander ANCommander NCommander TEricsson MD110 BC6.0, BC7.0Ericsson BCS 150 R3, R4, R5NEC 2400 IMSNEC 2400 SDSSMS call information loggingTelspec call information loggingPlain Old Telephone Service (POTS

Installation and maintenance of a wide range of Ericsson and Exicom PABX and associated equipment.Perform first in maintenance and ongoing pro-active maintenance for various products. Deal directly with customers and offer assistance when their requirements can not be met be our Sales Department.Assist the Sales Department with Technical Advice.Perform quotations as required for the Sales Department.Continually assessing service and install procedures as a part of Quality Assurance (ISO 9001), which is being recognised as a world standard and a prerequisite for dealing with many Corporate and Government Departments.Products include:Ericsson MD 110 CNA 7, 8, 8.1, 9, 9.1, Hotel / MotelEricsson MD 110 BC6.0Ericsson BCS 150 R3, 4, 5Ericsson BCS 90Ericsson BP 8Ericsson BP 24Ericsson RBS 200 (GSM base stations)Exicom (Goldstar) GSX 416Exicom (Goldstar) GSX 1672Sagem facsimile (laser, bubble jet, thermal paper)Xerox facsimile / LAN interfaceXerox laser printers (4010,4030)Ericsson/Motorola/Nokia/Uniden/Fujitsu mobile phones programming and installationCADS / CADS II call information logging

Territory Training Centre1st year Basic hand tool development and basic wiring techniques, particularly those aspects associated with Occupational Health and Safety. In addition, I attended a St. Johns Ambulance First Aid Course which is a prerequisite for any Electrical Fitter / Mechanic and particularly concentrates on CPR and EAR techniques.Substation Maintenance SectionAll aspects of maintenance on HV/LV Transformers (11kV, 22kV, 66kV, 132kV, 415V), HV oil circuit breakers (11kV, 22kV, 66kV), ring main units.Substation Construction SectionSwitchboard instrumentation, control and telemetry installation and testing.Water and Sewerage DirectoratePumping equipment and associated control equipmentElectrical InspectorsInspect and test all new electrical installations in the domestic, commercial and industrial environment. Removal of service fuse and meters for non payment.Northern Territory University - Desert Rose 2, solar car projectManufacture PCB and switching modules from component level upwards.Underground Cables SectionInstall LV cables into domestic premises, street light cabling, HV cables for distribution. Perform HV terminations on transformers and in-line joints.Private Contractors - AMB Electrics and Jet Electrics.Domestic and commercial wiring, including lighting, fans, GPOs for existing and new buildings. New buildings include Geminex, Winnellie and Palmerston Town Council, Palmerston.The Xerox ShopPhotocopier maintenance on Xerox 5030. Facsimile maintenance on Sagem products. Installation on Ericsson PABX systems.