Mark Lu Email & Phone Number

Los Angeles, Ca, Us

Long Beach, California, United States

Supports company goals and objectives through the daily management of the accounts receivable, collections, and billing department by providing accurate and efficient client account management, risk mitigation, cash management, escheatment, and related services. I perform managerial duties to staff members to ensure individual objectives, training plans, and corporate service level goals are met. Duties include but are not limited to, acting as a coach/mentor to staff members in operations, maintaining relations cross department members and Senior department leaders, and determining appropriate staffing and optimal utilization of resources per targeted metrics.

Long Beach, California, United States

The Culture Committee indirectly reports to the People & Culture parent organization. The purpose of this is to ensure that the People & Culture team is providing the following support to the Culture Committee: ● Ensuring all strategies, systems, policies, and guidelines implement and enhance Equal Employment Opportunity and Affirmative Action laws and policies.● Supporting alignment with key company engagement objectives● Oversight of the Culture Committee Budget which will come from the People & Culture employee engagement budget.Ensures the committee is staying on track with meetings, commitments, and budgets; Owns the collection and response to Suggestions & Feedback

El Segundo, California

Hiring and managing members of the team.Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.Assisting in formulation of specific collection objectives and achievement of same.Ensuring professional relationships are established and maintained with clients and attorneys.Working closely with CEO to respond to credit and collection concerns with existing and potential clients.Direct interaction with selected clients in resolving receivables delinquencies.

El Segundo, California

• Oversee 75,000 accounts on our US Enterprise division & UK Division• Oversee daily account receivables in our US & UK Division • Manage all US Collectors & Asia Collectors• Review and monitor high-risk accounts• Ensure adequate credit review for new customer accounts.• Review past due customer accounts with collections staff• Improve effectiveness of customer contacts and the collections program by: Performing DSO and BDSO reviews • Updating customer contact information and identifying approval authorities • Improving staff effectiveness and strategy • Optimize and assist as needed to improve efficiency• Coordinate with Sales to ensure collections staff understand customer contract terms.• Deliver statements of account and copies of invoices as needed• Manage the entire dunning process; contact customers to promote prompt payment of overdue accounts and dispute resolution• Manage past due accounts and lead the centralized processing of invoice dispute resolution to ensure maximum collections and timely processing of credit notes when required to facilitate timely payment:• Ensure Sales, & Billing issues are resolved in a timely fashion• Follow up with customers to determine reasons for non-payment and facilitate resolution • Follow up with Satellite Offices (Asia) and administrators for unpaid, underpaid, and disputed items• Assist with research for underpaid and overpaid items• Collect documentation for follow up with customers or referral to Satellite Managers and Administrators• Ensure past due customer accounts are escalated appropriately• Daily and Weekly aging reports • Train new Employees• Days sales outstanding (DSO) and Best Days Sales Outstanding (BDSO) down to station-level reporting • Customer statistics i.e., (a) Number of days to pay; (b) Adherence to contract; (c) Payments received; (d) Past due trends; and, (e) Customer payment behavior• Oversee the transition to our new ERP system

Los Angeles California

Assure timely collections of monies due to corporation• Monitoring all phone transactions for every collector• Discuss and mentor collectors on how to manage their aging report• Monitor all Credit Card transactions to avoid fraudulent accounts• Negotiate clients in non-payment cases, arrange payment plans and agreementsMonitor and report on deviations from credit standards• Approve 150 – 200 Credit applications for new accounts, establish, and manage credit limits• Extend credit terms for good standing clients, setting good credit standards and enforcing company credit terms policy• Evaluate accounts with invoices over 75 days and hold any future projects• Request for upfront payments for customers with no credit historyManage cash application making sure all cash receipts are applied properly• Monitor all cash transactions, lockbox, ACH/Wires, and manual checks are applied accurately to proper accounts• Run cash reports at the end of the day and approve all cash batches. Ensuring all payments are reflected on ledger accounts, and Commissions• Process bank deposits and submit checks to our bank systemSetting objectives for the accounts receivable team that align with the accounting department’s goals• Setup weekly meetings with department to ensure goals are prioritized• Weekly collection goals ranges from 1.2M to 1.6M. Collection goals set for the department achieved 100%• Introduced paperless system by eliminating all printers & cabinets in the department. Installed and integrated Adobe professional to our ERP system. Company saved 12k annually. Goal achieved 100%• Call and congratulate Sales representative for new projects. Goal achieved 100%• Convert credit card paying customers to ACH/Wires, or check payment. Goal achieved 75%• Introducing KPI reporting to help our organization and department succeed. Goal achieved 100%

Cranford New Jersey

Manage and mentor 3 collectors• Monitor all collection activities, ensuring invoices are emailed to customers in a timely basis• Monitor all collections calls, providing quality customer service• Set daily collection goals for the department and process credit card payments over the phone• Remind collectors to update customer notes daily• Convert accounts to E-invoicing, and minimize return invoices• Hire and train new collectors, company policy, net terms, training with SB client system• Negotiate clients on non-payment casesAccounts Receivable Duties:• Ran weekly cash reports for all deposits, ACH, Credit cards, and Manual checks• Approved 80 – 150 Credit applications for new accounts• Evaluate and extend credits to existing and new accounts• Require pre-payments for low credit scoring accounts• Process daily deposits, manual checks and transmit to bank system• Process weekly sales commission reports for all sales representatives• Responsible for closing month-end accounting system• Approve ledger adjustment for sub-accounts and release cash batches• Approve credit memos, Printer credits, & vendor (photographers, make-up, freelance editors) releases• Manage In-house accounts, setup billing cycle and printers• Prepare contracts for daily drivers, news stands vendors, and third party distributorsBilling Duties:• Ran weekly billing reports, check advertising totals, cost discrepancy, and color/Black and white matching• Create Ad sizing report for Art directors and set budget totals for CFO• Ran weekly Sales tax report for all accounts• Bill accounts on a timely basis and set billing parameters for large accounts

Ba Music, Percussion

Activities and Societies: ALPHA SIGMA OMEGAPlayed percussions and Jazz drums.

Marine Biology

Activities and Societies: Alpha Sigma OmegaBS Marine Biology

Secondary Level