Network Operations Center - Technical Support - Technician
CurrentProvides Network support for various customers - works extensively with Cisco and Fortinet routers, switches, and modems. Ensures that customers remain online and resolves connection issues if the customer is offline.Provided support for Digital Signage customersCreates and works with field technicians as neededInterfaces with Broadband and Telecommunications providers to troubleshoot connection issues for customersAssists with various analysis projects using Microsoft Excel