Senior Director Customer Experience, Success And Support (Emea)
CurrentProvision of world class field support across EMEA.
Feb 2024 - Present
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Mark Luff Email & Phone Number
EMEA Senior Director - Customer Experience, Success and Support
at
Hitachi Vantara
1 work email found
@hitachivantara.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
EMEA Senior Director - Customer Experience, Success and Support
Location
Greater Guildford Area, United Kingdom, United Kingdom
Company size
Who is Mark Luff? Overview
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Quick answer
Mark Luff is listed as EMEA Senior Director - Customer Experience, Success and Support at Hitachi Vantara, a company with 6096 employees, based in Greater Guildford Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at hitachivantara.com and a matched LinkedIn profile for Mark Luff.
Mark Luff previously worked as Senior Director Customer Experience, Success and Support (EMEA) at Hitachi Vantara and Senior Director - Global Support and Escalation Management at Hitachi Vantara.
Company email context
Email format at Hitachi Vantara
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{first}.{last}@hitachivantara.com
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Profile bio
About Mark Luff
Provision of world class service and support to Hitachi's customers.Accountable for EMEA Field Support organisation, Escalation Management and customer satisfaction.Over 30 years experience in business transformation, customer service, technical and professional service practice management, programme management and systems implementation in a number of Global technology companies.
Listed skills include Storage, Data Center, Virtualization, Storage Area Networks, and 14 others.
Current workplace
Mark Luff's current company
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Hitachi Vantara
12 roles
Mark Luff work experience
A career timeline built from the work history available for this profile.
Senior Director - Global Support And Escalation Management
Accountable for EMEA shift of Global Customer Services and Support organisation, providing remote support (Level 0 to Level 3) and escalation management, to all Hitachi Vantara customers.
Feb 2018 - Feb 2024
Uk & Ireland Customer Service & Support Director
Accountable for customer satisfaction for all UK&I customers, P&L as well as Customer Services management team, field support engineers, field support specialists, partner management and business administration.ITIL V3 Service Management Foundation.
Sep 2017 - Feb 2018
Aug 2015 - Sep 2017
Emea Technical Manager And Practice Lead (Unified Storage)
Influenced and enabled corporate strategies to be field ready prior to directing operational change, across EMEA and accountable for execution of EMEA wide business transformation programmes across field operations.
Jan 2012 - Aug 2015
Customer Service Director
Accountable for 45% of UK&I Customer Service organisation, with >2000 customer accounts, a team of 11 managers and 70 multi-skilled field engineers and field service specialists.Delivered business transformation across UK&I Customer Service and Professional Service field teams.ITIL Foundation Qualified.
Sep 2007 - Jan 2012
Professional Services Programme Delivery Practice Manager
Managed Prog / Proj Management Practice for UK South and City of London, with full financial accountability and P&L ownership.Programme management for Enterprise accounts in City of London, e.g. Barclays, Citi.Prince 2 Practitioner.
Sep 2006 - Sep 2007
Professional Services Programme Manager
Programme managed portfolio of clients simultaneously with a mixture of SMB, public sector and Enterprise accounts, e.g. London councils, Vodafone.
Sep 2004 - Sep 2006
Customer Services Area Manager
Accountable for all customers within area and management of field service engineering teams.South West of UK (M3 and M4 corridors) followed by City of London / Docklands.ITIL V2 Service Management Foundation.
Oct 2000 - Sep 2004
Various Technical And Managerial Roles Including A Uk Wide Programme Implementation Team Manager
Moved from Professional Service field implementation teams into Programme implementation management for a UK Ministry of Defence contract across UK, Ireland and overseas.
Dec 1989 - Oct 2000
Medical Physics Engineer
Clinical and technical work in Intensive Care Units, A&E and Operating Theatres.
Jan 1986 - Dec 1989
Zoology Research Assistant
Assisted Marine Biologist and Microbiologist in research work.Assisted in teaching laboratories.
Jun 1981 - Jan 1986
Team & coworkers
Colleagues at Hitachi Vantara
Other employees you can reach at hitachivantara.com. View company contacts for 6096 employees →
KV
Kate Vance
Colleague at Hitachi Vantara
Louisville, Kentucky, United States, United States
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RK
Ram Kumar M
Colleague at Hitachi Vantara
Bengaluru, Karnataka, India, India
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VR
Venkata Ramana Anchuri
Colleague at Hitachi Vantara
Hyderabad, Telangana, India, India
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PK
Prashant Kumar
Colleague at Hitachi Vantara
Pune, Maharashtra, India, India
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LS
Lauran Smith
Colleague at Hitachi Vantara
Los Angeles, California, United States, United States
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JM
Jonathan Manuel Lemus Arriaga
Colleague at Hitachi Vantara
Querétaro, Querétaro, Mexico, Mexico
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VS
Velmani S
Colleague at Hitachi Vantara
Bengaluru, Karnataka, India, India
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SS
Saurabh Sutar
Colleague at Hitachi Vantara
Pune, Maharashtra, India, India
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周
周旭旻
Colleague at Hitachi Vantara
Hongkou District, Shanghai, China, China
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NS
Naga Sudha Rani Ede
Colleague at Hitachi Vantara
Andhra Pradesh, India, India
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Kate Vance
Colleague at Hitachi Vantara
Louisville, Kentucky, United States, United States
View →
RK
Ram Kumar M
Colleague at Hitachi Vantara
Bengaluru, Karnataka, India, India
View →
VR
Venkata Ramana Anchuri
Colleague at Hitachi Vantara
Hyderabad, Telangana, India, India
View →
PK
Prashant Kumar
Colleague at Hitachi Vantara
Pune, Maharashtra, India, India
View →
LS
Lauran Smith
Colleague at Hitachi Vantara
Los Angeles, California, United States, United States
View →
JM
Jonathan Manuel Lemus Arriaga
Colleague at Hitachi Vantara
Querétaro, Querétaro, Mexico, Mexico
View →
VS
Velmani S
Colleague at Hitachi Vantara
Bengaluru, Karnataka, India, India
View →
SS
Saurabh Sutar
Colleague at Hitachi Vantara
Pune, Maharashtra, India, India
View →
周
周旭旻
Colleague at Hitachi Vantara
Hongkou District, Shanghai, China, China
View →
NS
Naga Sudha Rani Ede
Colleague at Hitachi Vantara
Andhra Pradesh, India, India
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FAQ
Frequently asked questions about Mark Luff
Quick answers generated from the profile data available on this page.
What company does Mark Luff work for?
Mark Luff works for Hitachi Vantara.
What is Mark Luff's role at Hitachi Vantara?
Mark Luff is listed as EMEA Senior Director - Customer Experience, Success and Support at Hitachi Vantara.
What is Mark Luff's email address?
AeroLeads has found 1 work email signal at @hitachivantara.com for Mark Luff at Hitachi Vantara.
Where is Mark Luff based?
Mark Luff is based in Greater Guildford Area, United Kingdom, United Kingdom while working with Hitachi Vantara.
What companies has Mark Luff worked for?
Mark Luff has worked for Hitachi Vantara, Hitachi Data Systems, Emc Europe Ltd, Dell Emc, and Fujitsu In The Uk And Ireland.
Who are Mark Luff's colleagues at Hitachi Vantara?
Mark Luff's colleagues at Hitachi Vantara include Kate Vance, Ram Kumar M, Venkata Ramana Anchuri, Prashant Kumar, and Lauran Smith.
How can I contact Mark Luff?
You can use AeroLeads to view verified contact signals for Mark Luff at Hitachi Vantara, including work email, phone, and LinkedIn data when available.
What skills is Mark Luff known for?
Mark Luff is listed with skills including Storage, Data Center, Virtualization, Storage Area Networks, Cloud Computing, San, Enterprise Storage, and Nas.
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