Creating documents for a process workflow. Strong self-motivation, follow through and initiative. Ability to effectively identify and leverage team members’ strengths, as well as cultivate skills in areas of improvement. Ability to help make strategic decisions and provide guidance regarding functional best practices, processes, and subject matter. Ability to continually maintain and improve function’s knowledge repository and project tracking documentation.

Manage and prioritize multiple projects. Strong interpersonal skills and the ability to establish effective working relationships with clients, colleagues and management. Ability to work effectively with cross-functional, international teams. Strong verbal and written communication skills

Strong software development methodology understanding, and experience assisting in the design, development or testing of a technology integration project. Strong analytical skills with thorough understanding of how to interpret client business needs and translate them into services and operational requirements. Experience with Business Process Modeling (BPM) tools, Business rules integration. Experience with Application Integration tools from IBM, Oracle, Mulesoft, Dell Boomi. Experience or passion for implementing SOA solution using cloud environment such as on IBM Cloud, AWS, Azure. Ability to work independently and manage multiple task assignments.

Configure the GTreasury system to correctly output banking file formats, based on the client’s scope. Test and troubleshoot file formats, payment scenarios and other client requirements. Read and interpret banking specification document. Identify process, system, or content gaps in an implementation and make recommendations on how to meet client needs.

Led staff training and drive process improvement strategiesProject lead on several client-sensitive initiatives regarding escalationsProvide tailored support and training for up to 27,000 accounts nationwide using various IT media

Subject Matter Expert(SME) on Finance and E-Commerce product servicesIncreased satisfaction survey results by providing accurate, timely, and effective troubleshooting and solutionsChosen by managers to lead staff training and drive process improvement strategiesTraining associates on internal F&I products and Hardware/SoftwareHelped clear 167 store issues, $70 per month savings for CDK per site

Reduced support call wait times by 95% from 45 minutes to 2 minutes by leading live chat-implementation initiative Drove process changes improving client satisfaction through higher service levelsCollaborated with various business unit leaders on contract terms, agreements, and negotiationsCreated and integrated more efficient procedures for credit check processesLead facilitator responsible for managing the Oracle billing system for the Financial Services group during client transition phaseAssigned as sole product owner of Autocheck responsible for full-cycle supportConducted solution-based research and provided comparative and benefit analysisConsistently produced results at 105%-150% of the assigned monthly expectationProvided daily operational leadership for product/system implementation