Mark Lundy

Mark Lundy Email and Phone Number

Director, Business Compliance and Operations @ Capital One
Houston, TX, US
Mark Lundy's Location
Houston, Texas, United States, United States
Mark Lundy's Contact Details

Mark Lundy personal email

n/a
About Mark Lundy

My journey has given me the privilege to evolve and grow my career through fast paced financial services organizations. Starting out as an entry level banking employee for a top 10 national bank I focused on building a foundation to grow on. Along the way I found myself with the opportunity to expand my skills into Payments where I discovered my passion for helping companies translate technical developments into business deliverables.My current excursion gives me the opportunity to help my partners be operationally efficient and excellent by supporting adherence to operational and regulatory compliance, providing them with the data and insights to make informed decisions, testing and validating our product deliverables for functional acceptance criteria, and keeping the network running with regard to the processing of cardholder disputes.When I’m not keeping a look out for my colleagues and ways to optimize our payments products, I’m passionate about finding the “flow” opportunities in life. Whether it be immersing myself in music or attempting another DIY fabrication, I’m driven by curiosity and likeminded opportunity seekers to learn, know, and experience more.

Mark Lundy's Current Company Details
Capital One

Capital One

View
Director, Business Compliance and Operations
Houston, TX, US
Website:
capitalone.com
Employees:
63917
Mark Lundy Work Experience Details
  • Capital One
    Director, Business Compliance And Operations
    Capital One
    Houston, Tx, Us
  • Pulse, A Discover Company
    Director Of Operations
    Pulse, A Discover Company Jan 2020 - Present
    Houston, Texas, Us
    As an Operations Director, I currently have responsibility for the oversight of four distinct organizations within the network operations department: Compliance - monitoring, and enforcing the networks own rules to ensure successful client and cardholder experiences as well as adhering to regulatory and third party compliance requirementsDispute operations - processing the more than $300 MM in cardholder disputes to help businesses and consumers deliver on their promises Testing and third party certification - validating the acceptance criteria of internal development before delivering to clients for implementation and certification Operational intelligence and analytics - keeping the business up to date and informed on performance and opportunities with respect to the billions of dollars of transactions we processPreviously responsible for growing and supporting the fraud capabilities and prevention for the network and its thousands of issuers.
  • Pulse, A Discover Company
    Senior Manager, Emerging Product Operations/R&D
    Pulse, A Discover Company Oct 2014 - Jan 2020
    Houston, Texas, Us
    Oversaw new initiative solution architecture design and requirements delivery for digital payments.Primary business stakeholder for enterprise payments platform and next generation disputes applicationInitiative and program level leader for execution of SAFe release trainsAutomation lead for process and efficiency solutionsManaged technical consultants and solutions architects for delivery of emerging payments technology; contact/contactless, mobile wallet, e-commerce/ CNP, tokenization, 3DSLed multi state testing team to implement and certify community of 150+ payments partners
  • Pulse, A Discover Company
    Senior Manager, Disputes Operations And Client Services
    Pulse, A Discover Company May 2013 - Sep 2014
    Houston, Texas, Us
    Oversaw team of disputes analysts and research analysts performing dispute and settlement recon for regional debit network and gateway processor to 8 networksLed team of Relationship Managers supporting transaction processing partners and financial institution relationships
  • Capital One
    Senior Banking Consultant And Coach
    Capital One 2004 - 2012
    Mclean, Va, Us
    Provided behavioral and process consultancy to district and regional managementProvided product portfolio subject matter expertise for all retail and business bank offerings; Retail Loans, Business Loans, Deposit products, Mortgage, Short term and long term investment needsRepresented bank for integration of new corporate mergers and implementations; Chevy Chase migration, Next Generation CRM Platform Improved behavioral and operational process increasing customer service scores to increase customer service score from 20th to 8th highest of 68 districts companywide over one year

Mark Lundy Skills

Business Development Banking Management Financial Services Sales Process Improvement Finance Coaching Analysis Payments Financial Analysis Strategy Loans Portfolio Management Debit Cards Customer Satisfaction Business Strategy Relationship Management Emv Strategic Influence Tokenization

Mark Lundy Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
    Economics

Frequently Asked Questions about Mark Lundy

What company does Mark Lundy work for?

Mark Lundy works for Capital One

What is Mark Lundy's role at the current company?

Mark Lundy's current role is Director, Business Compliance and Operations.

What is Mark Lundy's email address?

Mark Lundy's email address is ml****@****ver.com

What schools did Mark Lundy attend?

Mark Lundy attended The University Of Texas At Austin.

What are some of Mark Lundy's interests?

Mark Lundy has interest in Guitar, New Technologies, Piano, Automotive Mechanics, Golf, Carpentry.

What skills is Mark Lundy known for?

Mark Lundy has skills like Business Development, Banking, Management, Financial Services, Sales, Process Improvement, Finance, Coaching, Analysis, Payments, Financial Analysis, Strategy.

Who are Mark Lundy's colleagues?

Mark Lundy's colleagues are Pruthviraj Gudishetty, Rose Caccavale, Bev Johnson, Scott Pritchard, Beth Bell, Caroline Sarkis, Praneeth M.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.