Mark Lush Email & Phone Number

Mark is a Principal, the Deloitte Global Customer Offering Portfolio Leader, and the Global Head of Deloitte Digital. Mark is responsible for the global strategy formation and go-to-market orchestration of our Customer Offering services to serve our global clients' transformation needs in areas including customer strategy, marketing, sales, service, commerce, agency, and digital products. In his role, Mark helps our clients create compelling customer experiences that align with client brand ambitions, increase customer loyalty and drive profitable growth. Mark also serves as the Global and US Marketing Transformation Practice Leader, For nearly three decades, Mark has activated some of the most impactful customer experience transformations by integrating marketing, sales, and service platforms with strategy, content, Web3, meta, digital currency, mobile, AI/ML, data, agency, and operate capabilities to realize next-level client ambitions that drive brand loyalty and profitable growth. Mark has has had the privilege to work with the world's most prominent brands across every industry, including automotive (OEM and captive finance), consumer/retail, financial services, healthcare (payor/provider), life sciences (biomedical device, pharma, specialty), media & entertainment, public sector, and technology (software, hardware, semiconductor). Finally, Mark's serves as Deloitte’s Chief Digital Officer across all Deloitte businesses, including Consulting, Audit, and Tax.. He is responsible for leading and executing the strategy to optimize the firm's ideation and enablement of foundational and emerging digital technologies across Deloitte as aligned with the firm's strategic business objectives for growth, client service excellence, and industry eminence.

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  Principal And Chief Digital Officer

  Deloitte

  May 1995 - Present - Worldwide, Oo

  Mark Lush is a Senior Partner in Deloitte Consulting, and the Deloitte Chief Digital Officer across all Deloitte businesses, including Consulting, Audit, Tax, Advisory, and Private. Mark is responsible for leading and executing the strategy to optimize the firm's ideation and enablement of current and emerging digital technologies across Deloitte as aligned with the firm's strategic business objectives for growth, client service excellence, and industry eminence. As a result, Mark is a member of several executive councils and boards within Deloitte.Mark is also the National Marketing Transformation Practice Leader within Deloitte Digital. In his 27 years with Deloitte, he has activated some of the most impactful customer experience transformations by integrating marketing, sales, and service platforms with strategy, content, mobile, AI/ML, data, informatics, metaverse, agency, and operate capabilities to realize next-level client ambitions that drive brand loyalty and profitable growth. Mark has served some of the world’s most prominent brands, including Activision, Amgen, Cisco Systems, GE, Gilead Sciences, HP, Humana, Kaiser Permanente, Nestlé, Paramount Studios, Toyota, The Walt Disney Company, Western Digital, and 21st Century Fox.