Mark Lybarger Email & Phone Number

South Jordan, Ut, Us

Salt Lake City

Responsible for coaching, teaching, training, and removing barriers to enable High PerformanceWork Teams meet their Time, Cost, and Quality goals. Accountable for my team's technical and behavioral standards, and ensuring that processes are followed and controlled with regard to Performance Management, Certification, and Production/Quality Control.

Greater Salt Lake City Area

OVERVIEW - Serving as the primary interface and focal point for communication with client and/or production facility to ensure objectives and customer-focused requirements are defined and aligned with company directions. Developing and maintaining relationships with customers, ensuring satisfaction, quality and best use of available ordering options & products. Offering additional products & services to existing customer base.• Providing support directly to decision-makers/program managers at specifically identified financial institutions. • Communicating with decision makers specific to their financial service programs, • Working with corporate processes to ensure client requests are fulfilled.

Salt Lake City, Ut

Packaging & Production Technician• Establishing and maintaining strong relationships with team members to facilitate top-quality order processing.• Creating out-of-the-box solutions and assisting team in implementing them.• Ensure all orders are fulfilled efficiently.• Responsible for quality control, with attention to perfection for customer satisfaction.• Taking action to escalate issues to appropriate team leaders and departments, resulting in minimal down-time.

Verizon Wireless

Global Enterprise Advisor• Managed 7 national accounts providing support, products and services through a strategic partnership.• Collaborated with internal and external partners in developing strategic plans to grow accounts revenue by 2.7%.• Coached/trained customers in the use of technological devices and online resources.• Improved Customer Survey score from 57% to 92% by successfully prioritizing critical client issues, and developing and achieving relevant actions plans.• Built and maintained strong cross-functional relationships with Sales, Fulfillment, Tech Support and Customer Service teams.• Created and presented quarterly business client reviews using Power Point.

Verizon Wireless

Acting Supervisor/Transition Coach• Provided coaching/training for newly-hired representatives in sales skills and customer service soft skills.• Maintained teams of customer service representatives while driving a 14% improvement in customer service metrics.• Developed and implemented a modified training approach resulting in a rate-and-rank improvement from 16th place to 2nd.

Vista, Ca

Pastor• Provided collaborative leadership for each department head on strategic planning, training and quality assessment, resulting in a 5% annual congregation growth rate• Managed annual operating budget of $750,000; Maintained positive balance sheet and program activity despite sharp economic downturn and decrease in charitable contribution.• Created and gave Power Point presentations to small groups and large audiences.• Trained staff members in the use of system tools/software.• Led a teams to Mexico, Philippines and India for community service projects.• Developed a trusted relationship with city leaders and partnered with them to successfully implement an emergency winter homeless shelter.

Schweinfurt, Germany

• Oversaw adjunct civilian partnership with US Military Chaplaincy in Germany core for outreach to US Military base personnel population of 5000 contributing directly to positive morale and mission readiness• Managed donor supported budget of $65,000 annually and daily program operations.• Maintained and grew relationships with donors; thereby increasing donor support• Developed strong partnership with senior US Army officers and senior enlisted personnel to develop successful programs that fit with the military chapel’s goals and objectives.• Received special recognition from the company colonel for making a “significant civilian contribution to the chapel program”.

Master Of Divinity (Mdiv), Theological And Ministerial Studies

Master Of Business Administration (Mba), Marketing

Bachelor Of Arts (Ba), Linguistics