Mark Madson Email and Phone Number
Systems Support Engineer with 25+ years of comprehensive experience in the telecommunications industry, specializing incross-regional project management within large-scale corporate environments. Esteemed for ensuring efficient internalcoordination and timely project delivery, which are pivotal in maintaining exceptional customer satisfaction and network stability.Renowned for effective, results-oriented collaborator aiming to transition to a Project Manager position where strong leadership,customer service excellence, and a rich background in project development and execution can be applied.🌟 Areas of Expertise:Project Management, Network Optimization, System Integration, Technical Troubleshooting, Data Analysis, Operational ProcessImprovement, ServiceNow Database Management, Disaster Recovery Planning, Strategic Planning and Execution, Cross-FunctionalLeadership🏢 Industry Experience:Telecommunications, Information Technology Services, Cable and Satellite Television Services, Broadband Communication,Customer Service and Support, Infrastructure and Network Services📧 Feel free to reach out to me directly on LinkedIn or at mnmmads@gmail.com
Cat5 Resources
View- Website:
- cat5resources.com
- Employees:
- 44
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Project ManagerCat5 Resources Jun 2024 - PresentBeaumont, Texas, United StatesPrioritizing installation of Telemetry devices in Fixed and Portable GeneratorsWorking with install team on situations and gathering info for equipment needed for different Generator types.Organizing, tracking and reporting install progress and issues to the management team and customerReporting updates on customer calls of weekly progress for installs and any issuesWorking with vendors of the devices to obtain more devices and equipment for the installsTracking issues, scheduling equipment deliveries to the technicians to keep installs progressing
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Business Support System EngineerT-Mobile May 2017 - Nov 2023Sunrise, Florida, United StatesT-Mobile USA – Business Support Systems (BSS) Engineer (May 2017 – November 2023)Spearheaded cross-functional initiatives, enhancing operational efficiency and elevating customer satisfaction metrics.Orchestrated a centralized project schedule, optimizing team coordination and network reliability.Utilized KPIs to evaluate project impacts, ensuring sustained network performance and superior internal support.Delivered strategic recommendations based on competitive analysis, aligning with organizational objectives.Directed maintenance operations, streamlining project management, communication, and approval processes.Managed the nationwide ServiceNow database, improving procedural and communication efficiency.Facilitated collaboration across business, operations, and technology teams, minimizing system outages and service disruptions. -
Switch Technician IiT-Mobile Jun 2010 - May 2017Miramar, Florida, United StatesMarket Switch Technician (June 2010 – May 2017)Enhanced team communication protocols, improving responsiveness and coordination with local and regional teams.Led strategic project planning and execution, driving initiatives from conception through to successful completion.Developed pre-maintenance testing processes, ensuring system updates' efficiency and effectiveness.Introduced a shift handover checklist, securing post-maintenance network integrity and information transfer.Served as the primary escalation contact, resolving complex issues to maintain uninterrupted service.
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Service Technician IiiComcast Dec 2006 - Jun 2010Boca Raton, Florida, United StatesComcast Communications – Installation & Service Maintenance Technician (December 2006 – June 2010)Executed high-quality service installations, achieving outstanding customer satisfaction rates.Demonstrated proficiency in troubleshooting, quickly addressing connectivity issues to ensure service reliability.Educated customers on product features, significantly enhancing user experience and satisfaction.Analyzed service metrics to optimize technician deployment and improve resolution strategies.Rebuilt customer trust with dedicated service visits, resolving concerns to ensure positive experiences. -
Laboratory TechnicianSeimens Information System Jun 2006 - Nov 2006Boca Raton, Florida, United StatesSiemens – Lab Technician (Contract) (June 2006 – November 2006)Supported project needs through meticulous lab equipment installations and relocations.Installed network cabling, facilitating smooth operations for telephone and computer stations.Coordinated lab setups and decommissions for special projects, contributing to successful R&D efforts
Mark Madson Education Details
Frequently Asked Questions about Mark Madson
What company does Mark Madson work for?
Mark Madson works for Cat5 Resources
What is Mark Madson's role at the current company?
Mark Madson's current role is Project Manager | Business Support Systems Engineer |Telecommunications Specialist | Network Optimization Expert | Technical Troubleshooting Leader | Operational Process Improvement | Disaster Recovery Planning.
What schools did Mark Madson attend?
Mark Madson attended Ashford University, University Of Phoenix.
Who are Mark Madson's colleagues?
Mark Madson's colleagues are Bonnie Maxwell, Lauren Tamez-Goss, Jodi Brown, Joshua Alexander, Sara Elias, Jason Lane, Javier Feliciano.
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