Mark Solis, Cpa Email & Phone Number

Metro Manila, Philippines

Ncr - National Capital Region, Philippines

■ Works directly with customers to implement NetSuite features and bundles such as:-OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation)-Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management)-Multi-Book Accounting-Software Vertical (Contract Renewals)-Amortization-SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation)-Taxation (NetSuite Advanced Taxes and Avalara Tax)-Financial Reports and… Show more ■ Works directly with customers to implement NetSuite features and bundles such as:-OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation)-Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management)-Multi-Book Accounting-Software Vertical (Contract Renewals)-Amortization-SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation)-Taxation (NetSuite Advanced Taxes and Avalara Tax)-Financial Reports and KPIs-Commission-Fixed Asset Management ■ Provides business solution consultation and execution ■ Ensures completion of tasks, milestones, and components including but not limited to functional specifications, design specifications, configurations, quality assurance, implementations, and project reviews ■ Brainstorms workarounds and custom solutions■ Works collaboratively with other functional & technical project team members to ensure successful & timely project delivery Show less

Ncr - National Capital Region, Philippines

■ Conducts NetSuite Essentials training to new hires■ Facilitates in-depth training for the following features:-OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation)-Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management)-Multi-Book Accounting-Software Vertical (Contract Renewals)-Amortization-SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation)-Taxation (NetSuite Advanced Taxes and Avalara… Show more ■ Conducts NetSuite Essentials training to new hires■ Facilitates in-depth training for the following features:-OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation)-Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management)-Multi-Book Accounting-Software Vertical (Contract Renewals)-Amortization-SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation)-Taxation (NetSuite Advanced Taxes and Avalara Tax)-Financial Reports and KPIs-Commission■ Conducts new feature review and training ■ Works with stakeholders to design, develop, and maintain course materials for internal users ■ Creates training documentation including instructor presentations, instructor and student guides, quick reference materials, knowledge-related assets (quizzes and assessments) and hands-on exercises■ Collaborates with subject matter experts to gather best practices and incorporate expertise into learning objectives and user scenarios ■ Deliver knowledge transfers of updated and new courses to ensure instructors can effectively teach the materials Show less

Ncr - National Capital Region, Philippines

■ Performs highly complex troubleshooting and analysis to validate issues / enhancements on areas such as, but not limited to: OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation), Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management), Multi-Book Accounting, Software Vertical (Contract Renewals), Amortization, SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation), Taxation (NetSuite Advanced Taxes and Avalara Tax… Show more ■ Performs highly complex troubleshooting and analysis to validate issues / enhancements on areas such as, but not limited to: OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation), Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management), Multi-Book Accounting, Software Vertical (Contract Renewals), Amortization, SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation), Taxation (NetSuite Advanced Taxes and Avalara Tax, Financial Reports and KPIs, Commission, Fixed Assets Management■ Develops and tests solutions / workarounds for issues and enhancement requests submitted by support team for review through active collaboration among of group of experts from different areas ranging from SuiteCloud, E-Commerce, Performance, CRM as well as other business process areas in ERP such as OTC, P2P, R2R■ Collaborates with Quality Assurance Engineers, Software Development Engineers and Product Managers to ensure prioritization and traction of issues■ Communicates with NetSuite customers to assist them in deploying the solution to resolve the defects and enhancements ■ Discuss findings with customers and confirm feasibility of the solution in terms of the level of effort and the capability of the customer to implement the proposed solution to ensure the ability of the customer to continue day-to-day tasks ■ Provides coaching and guidance to other Support Engineers when applicable to ensure quality of support provided to customers■ Handles and resolves executive escalations from the management Show less

Ncr - National Capital Region, Philippines

■ Performs highly complex troubleshooting and analysis of reported cases and issues from customers, professional services, internal users, and partners of select Top 200 and high-profile customers■ Responds to escalations of select customer cases and issues to isolate or fix problems in malfunctioning software.■ Troubleshoots escalation requests to verify the validity of the issue, provide alternate solutions, and expedite issue resolution ■ Works with Quality Assurance /… Show more ■ Performs highly complex troubleshooting and analysis of reported cases and issues from customers, professional services, internal users, and partners of select Top 200 and high-profile customers■ Responds to escalations of select customer cases and issues to isolate or fix problems in malfunctioning software.■ Troubleshoots escalation requests to verify the validity of the issue, provide alternate solutions, and expedite issue resolution ■ Works with Quality Assurance / Development in resolving issues■ Delivers troubleshooting, best practices, and training to other employees on the following features: OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation), Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management), Multi-Book Accounting, Software Vertical (Contract Renewals), Amortization, SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation), Taxation (NetSuite Advanced Taxes and Avalara Tax, Financial Reports and KPIs, Commission, Fixed Assets Management Show less

Ncr - National Capital Region, Philippines

■ Provides technical support / consultancy services to customers, professional services, internal users, and partners ■ Performs highly complex troubleshooting and analysis■ Performs in-depth investigation of irregularity on system behavior■ Engages with Administrators, Business Systems Analyst, Controllers, CFO and other high interest stockholders in resolving NetSuite questions / issues■ Publishes internal and customer-accessible articles for users and administrators to aid… Show more ■ Provides technical support / consultancy services to customers, professional services, internal users, and partners ■ Performs highly complex troubleshooting and analysis■ Performs in-depth investigation of irregularity on system behavior■ Engages with Administrators, Business Systems Analyst, Controllers, CFO and other high interest stockholders in resolving NetSuite questions / issues■ Publishes internal and customer-accessible articles for users and administrators to aid better user experience through NetSuite's Knowledge base portal, SuiteAnswers■ Deliver troubleshooting, best practices, and training to other employeesSpecializing on the following functionalities:-OneWorld (Multiple Currencies, Intercompany Set Up, Elimination, and Consolidation)-Revenue Recognition (Legacy Rev Rec and Advanced Revenue Management)-Multi-Book Accounting-Software Vertical (Contract Renewals)-Amortization-SRP (Project Management, Job Costing and Project Budgeting, Resource Allocation)-Taxation (NetSuite Advanced Taxes and Avalara Tax)-Financial Reports and KPIs-Commission Show less