Mark Ma Email & Phone Number

Versatile professional with over 4 years of experience bridging the gap between business operations and technology in the dynamic tourism industry. Expertise in:Business Application Technical SupportProject ManagementUser Training and OnboardingCross-functional CollaborationCustomer Experience EnhancementProven track record of streamlining processes, optimizing system performance, and driving user adoption of new technologies. Skilled in translating complex technical concepts into user-friendly language, fostering seamless communication between IT and non-IT teams.Fluent in Mandarin, Cantonese, and English, with a deep understanding of diverse cultural nuances - an asset in the global tourism landscape.

Listed skills include Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, and 1 others.

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  Business Application Support

  Realnz

  Sep 2019 - Present - Queenstown, Otago, New Zealand

  Provide support with the planning, continuous development, configurations, and maintenance of ticketing system/ Food & Beverage system/ CRM system Role tasks as below:My role is to provide support with the planning, continuous development, monitor and respond to all applications support desk inquires within the organization. Role tasks including:• Configured system settings to optimize performance and user experience.• Loaded promotions and special offers, ensuring accurate display and application.• Provided support for all operational ticketing system matters.• Conducted branch training and created user documentation.• Served as the primary contact for all application vendors.• Assisted in system development and user training.• Communicated effectively with users to provide updates and follow up on support tickets.