Mark Macgregor Email & Phone Number

Southwestern Ontario

First Canadian Franchise of City Wide Maintenenace

Waterloo

Case Manager in Employment and Income Support. Responsible for assessing client eligibility for and delivery of Ontario Works benefits to clients.

Utilized communication and human relations skills to build rapport quickly with all parties, creating a welcoming and accepting space for CJI clients, Program Coordinators, and fellow mediators to discuss important issues. Interviewed participants and effectively communicated with co-mediators to provide forums for open dialogue in order to achieve a level of understanding and agreement that all parties could accept and adhere to. Use of mediation techniques to assist individuals to see past their individual position on a contentious issue and move towards exploring a common interest favorable to all parties.

Kitchener, Ontario, Canada

Utilized negotiation and cognitive-behavioral techniques to motivate clients to adhere to their Terms of Probation, including attending probation appointments and court-ordered programming.

Kitchener, Ontario, Canada

Supervising youth, per the Youth Criminal Justice Act in an open-custody environment. Employed a skills assessment approach and negotiation techniques in order to deliver individualized strength-based life-skills programming and promote client buy-in. Facilitated group rehabilitative interventions with clients, utilizing interviewing, skills assessment approaches, negotiation and mediation to support clients' need/desire for change.