Service Desk Operations Manager
Current
Aug 2022 - Present
AeroLeads people directory · profile
Mark Macrae Email & Phone Number
Service Desk Operations Manager
at
Capgemini
1 work email found
@capgemini.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Operations Manager
Location
Inverness, Scotland, United Kingdom
Company size
Who is Mark Macrae? Overview
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Quick answer
Mark Macrae is listed as Service Desk Operations Manager at Capgemini, a with 232507 employees, based in Inverness, Scotland, United Kingdom. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Mark Macrae.
Mark Macrae previously worked as Business Value Manager at Capgemini and Remote Desktop Support Team Leader at Capgemini. Mark Macrae holds Svq, Radio Broadcasting from Moray Firth Media Trust.
Company email context
Email format at Capgemini
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{first}.{last}@capgemini.com
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AeroLeads found 1 current-domain work email signal for Mark Macrae. Compare company email patterns before reaching out.
Profile bio
About Mark Macrae
Mark Macrae is a Service Desk Operations Manager at Capgemini. He possess expertise in radio, entertainment, broadcast, sound, radio broadcasting and 31 more skills.
Listed skills include Radio, Entertainment, Broadcast, Sound, and 32 others.
Current workplace
Mark Macrae's current company
Company context helps verify the profile and gives searchers a useful next step.
Capgemini
10 roles
Mark Macrae work experience
A career timeline built from the work history available for this profile.
Business Value Manager
Apr 2021 - Aug 2022
Remote Desktop Support Team Leader
Mar 2017 - Mar 2021
It Service Desk Manager
Dec 2015 - Mar 2017
Service Centre Team Leader
• Working within a high pressurised Service Centre Environment• Managing a team of analysts to meet various SLA's and to deliver excellent Customer Service ensuring HR records are up to date• Motivating staff to achieve individual goals and departmental targets encouraging career progression• Coaching and Developing Service Centre Analysts• Liaising with the client ensuring their needs are met• Handling escalated calls from customers• Conducting call monitoring and… Show more • Working within a high pressurised Service Centre Environment• Managing a team of analysts to meet various SLA's and to deliver excellent Customer Service ensuring HR records are up to date• Motivating staff to achieve individual goals and departmental targets encouraging career progression• Coaching and Developing Service Centre Analysts• Liaising with the client ensuring their needs are met• Handling escalated calls from customers• Conducting call monitoring and quality checks, providing individual feedback including One2One sessions• Internal and external recruitment Show less
Mar 2015 - Dec 2015
Deputy Team Leader
• Conduct call monitoring and quality checks, providing individual feedback• Coaching and developing Service Centre Analysts
Nov 2014 - Mar 2015
Service Centre Analyst
• Provide first line support to clients with IT related issues against SLA’s• Log tickets to resolving teams gathering full information to minimise delay• Coach new staff members sharing knowledge to help maintain SLA’s
Feb 2014 - Nov 2014
Customer Service Advisor
• Liaising with consumers and clients via telephone and email correspondence• Internal training and coaching of new and existing members of staff• Creating a knowledge base writing up policy’s and procedures
Aug 2011 - Dec 2013
Customer Sales Assistant
• Manage The Footwear Department• Assist in Fire, Health & Safety in compliance with EU regulations• Maintain Stockroom, deliveries, ordering, audits, banking and cleaning
May 2010 - Jul 2011
Warehouse Operative
• Managing food and textile lorries as well as segregating stock against targets• Maintain Stockroom, deliveries, ordering, audits, banking and cleaning• Store cash collections securing the warehouse for external pickup from Group 4 Securicor• Assist in Fire, Health & Safety in compliance with EU regulations• Emergency Response Team at Marks and Spencer• Facilities assistant in the IT department, to build and maintain tills
Apr 2002 - Dec 2008
Team & coworkers
Colleagues at Capgemini
Other employees you can reach at capgemini.com. View company contacts for 232507 employees →
RN
Roqaya Nasiadko
Colleague at CapgeminiKatowice, Śląskie, Poland
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NB
Nitesh Bhatt
Colleague at CapgeminiPune, Maharashtra, India
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SM
Shubhalakshmi Ms
Colleague at CapgeminiTumkur, Karnataka, India
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BP
Bhupendra Parmar
Colleague at CapgeminiPune, Maharashtra, India
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KN
Kishore Neela
Colleague at CapgeminiContact Info, United States
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SM
Siddharth Mnv
Colleague at CapgeminiHyderabad, Telangana, India
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PK
Priyadarshini Kandala
Colleague at CapgeminiChennai, Tamil Nadu, India
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JC
Jean-René Choury
Colleague at CapgeminiGreater Clermont-Ferrand Area, France
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VN
Viala Nicolas
Colleague at CapgeminiGreater Toulouse Metropolitan Area, France
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SM
Safwan Mukaddam
Colleague at CapgeminiMumbai, Maharashtra, India
View →
Roqaya Nasiadko
Colleague at CapgeminiKatowice, Śląskie, Poland
View →
NB
Nitesh Bhatt
Colleague at CapgeminiPune, Maharashtra, India
View →
SM
Shubhalakshmi Ms
Colleague at CapgeminiTumkur, Karnataka, India
View →
BP
Bhupendra Parmar
Colleague at CapgeminiPune, Maharashtra, India
View →
KN
Kishore Neela
Colleague at CapgeminiContact Info, United States
View →
SM
Siddharth Mnv
Colleague at CapgeminiHyderabad, Telangana, India
View →
PK
Priyadarshini Kandala
Colleague at CapgeminiChennai, Tamil Nadu, India
View →
JC
Jean-René Choury
Colleague at CapgeminiGreater Clermont-Ferrand Area, France
View →
VN
Viala Nicolas
Colleague at CapgeminiGreater Toulouse Metropolitan Area, France
View →
SM
Safwan Mukaddam
Colleague at CapgeminiMumbai, Maharashtra, India
View →
2 education records
Mark Macrae education
Svq, Radio Broadcasting
Moray Firth Media Trust
Secondary School
Milburn Academy
FAQ
Frequently asked questions about Mark Macrae
Quick answers generated from the profile data available on this page.
What company does Mark Macrae work for?
Mark Macrae works for Capgemini.
What is Mark Macrae's role at Capgemini?
Mark Macrae is listed as Service Desk Operations Manager at Capgemini.
What is Mark Macrae's email address?
AeroLeads has found 1 work email signal at @capgemini.com for Mark Macrae at Capgemini.
Where is Mark Macrae based?
Mark Macrae is based in Inverness, Scotland, United Kingdom while working with Capgemini.
What companies has Mark Macrae worked for?
Mark Macrae has worked for Capgemini, Avc Group, Blacks Leisure Group, and Marks And Spencer.
Who are Mark Macrae's colleagues at Capgemini?
Mark Macrae's colleagues at Capgemini include Roqaya Nasiadko, Nitesh Bhatt, Shubhalakshmi Ms, Bhupendra Parmar, and Kishore Neela.
How can I contact Mark Macrae?
You can use AeroLeads to view verified contact signals for Mark Macrae at Capgemini, including work email, phone, and LinkedIn data when available.
What schools did Mark Macrae attend?
Mark Macrae holds Svq, Radio Broadcasting from Moray Firth Media Trust.
What skills is Mark Macrae known for?
Mark Macrae is listed with skills including Radio, Entertainment, Broadcast, Sound, Radio Broadcasting, Audio Editing, Music, and Radio Producing.
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