Mark Magee Email & Phone Number

Toronto, On, Ca

• 2021-current CHCA Math & Accounting Coordinator • 2016-2023 College Council committee member• 2016-2018 Academic Policy & Issues Committee member• Acting program coordinator during the 2013/2014 summer semester • Program externship faculty advisor for the 2013 graduating cohort• Continually achieve above average on overall effectiveness of teacher reports• Participating member of program curriculum development review processesCourses taught include: Introduction to Management Numeracy with Excel Applications, Budgeting for Special Events, Financial & Management Accounting, Human Resources Management, Entrepreneurship, Fundamentals of Leisure, Managing Leisure Services

• Financial analysis of period statements• Trend analysis of key metrics (i.e. Beverage Cost, Food Cost, Beverage Mix, Labour %, Average Guest Check, Guest Satisfaction Scores, etc.) • Implement sales contests and weekly statistical analysis to improve sales• Safe Guarding company assets with Weekly Inventory Analysis • Coach and Develop Team Members to various performance standards• Recruitment, Selection and On-Boarding of new Team Members• Facilitate Beverage Training Seminars• Effectively communicating with guests to provide successful Guest Recovery• Develop effective Bar Programming, including promotions and entertainment

• Increased Marketing Initiatives• Created Customer Loyalty Events• Created Season Pass-Holder Welcome Back Party• Implemented Draught Beer Control Measures

• Increased Employee Opinion Survey results by 12%• Decreased Labour Costs by 3%• Increased Guest Average Check by 22%• Achieved 95% on Operation Audit Review – Top Intrawest QSR Score• Increased land-fill diversion rate of South Base Lodge waste

• Initiated formalization of Front Office shift Pass-On’s• Developed Training for Housekeeping Supervisor • Initiated re-defining ‘service during stay’ standards• Improved inventory levels within Historic Snowbridge units

• Payroll Processing: Timely & Accurate Government transfers• Benefits Administrator: Coordinated re-shop of Benefit’s Supplier• Health & Safety: Prepared for a potential WSIB Work Well Audit• Recruiting & Selection: Recruited 250 staff, 100 Volunteers• Orientation and Training: Facilitated Orientation & WHMIS Training

• Ensured all children were allocated to a group with the proper level of ability• Coordinated meal service for full-day students• Fostered positive relationships between Parents, Children and their Instructor• Facilitated the on-going collection of student skill development, to ensure accurate end of season assessments

• Marketing & Sales • Customer Service • Recruitment, Selection & Training• Compensation and RewardsAwards: President's Club Award for Outstanding Business Operations

Education record

• Accelerated Program

Mba, Hospitality & Tourism Management

Bachelor Of Commerce (Honours), Human Resources Management