Mark Mailey Email & Phone Number

New York, NY, US

Cary, NC, US

• Responsible for managing a Portfolio of Financial Services Clients, with responsibilities specific to the Program Management of SAS software implementation and overall Customer Satisfaction. Noted Accomplishments:
• Led successful initiatives to Install and/or upgrade SAS software offerings at more than a half-dozen FS Client sites
• Conducted detailed onsite design and architecture reviews resulting in SAS solutioning that better positioned clients to compete in the marketplace
• Achieved positive customer satisfaction rating and referenceable status across Client accountsSummary of Responsibilities:
• Expected to understand and be able to articulate the SAS software offering & associated value proposition to FS Clients
• Managed diverse teams in a very matrixed organization towards the common goal of successful SAS Installation & Implementation

Boston, Massachusetts, US

• Responsible for managing and mitigating the overall scalability of the ASW-P&C Services organization; to include focus in the areas of Training & Capability Development, Recruiting, and Supply & Demand ForecastingNOTED.
• As a PMO Group we created & deployed more than 150 new Training courses inside a 24 month period
• Instituted a standardized Proficiency Tracking cycle to accurately assess skills and better quantify training gaps
• Instituted Certification programs to further Internal capability development and to better enable 3rd Party System Integrators SUMMARY OF RESPONSIBILITIES:
• Managed strategic training roadmaps and development initiatives across 3 products, 5 disciplines, and 3 global geographies
• Supported PMO in setting & governing best practices – i.e. with focus in the area of Project & Program Management

Boston, Massachusetts, US

• Managed 20+ Program Managers in Duck Creek’s Services and Implementation organization. Drove methodology and best practices across client engagements; helping to ensure consistency and on-time, on-budget delivery..
• Grew PM organization by more than 30% during my tenure
• Created structure within the PM Group to clearly identify mentors/leads and drive process and accountability at a more granular level
• Worked with each PM to evaluate their skillset and set benchmarks as it relates to training & career aspirations SUMMARY OF RESPONSIBILITIES:
• Supervised all Engagement Managers and Project Managers within the ADC Services organization
• Supported PMO in setting best practices and governing consistency across ADC implementations

Boston, Massachusetts, US

• Managed the Services implementation of the Duck Creek Policy Administration software at a top US P&C Insurance carrier.NOTED ACCOMPLISHMENTS:
• Delivered on-time and on-budget
• Took a very hands-on approach and mentored a very junior team to successful project delivery
• Fostered a good client relationship leaving the account as a referenceable Client for future Duck Creek sales initiativesSUMMARY OF RESPONSIBILITIES:
• Assisted in SOW development and the setting of clear Client Expectations from the onset
• Planned the work and managed to the agreed upon workplan – i.e. managing estimates vs. actuals to proactively validate EAC estimates

Milpitas, CA, US

• Responsible for evaluating the marketplace and ensuring that our product suite was strategically positioned to be successful. Managed internal product evaluation and the prioritization of product enhancements. Played.
• Leveraged my P&C Insurance knowledge to better cater the product to meet industry needs; increasing available functionality and tuning usability
• Furthered product marketability through implementation of new product lines into our existing enterprise suite (i.e. in both web format & rich client)
• Worked with the leadership team to strategically plan for further development of personal lines as well as expansion into commercial insurance offeringsSUMMARY OF RESPONSIBILITIES:
• Led detailed proposal efforts in response to RFP requests
• Worked to develop relationships with our clients and address any product related inquires

• Served as the Operations manager for all phases of the business, as well as participated in the support of ongoing sales efforts (i.e. job estimation, pricing, and proposals). My primary responsibilities centered.
• Played integral role in building the business and increasing revenue nearly 10-fold inside of 3 years
• Implemented cost cutting strategies through negotiations with proven contractors and suppliers
• Implemented electronic estimation processing, streamlining quote generation and adding consistency to the bid process
• Instituted metrics for tracking field performance which allowed us to quantify areas for improvement
• Overhauled website and online functionality to promote Brand recognition and provide sales with added tools and technical references

Dublin 2, IE

• Served as project manager in the financial services market unit (i.e. fortune 500 Banking and Insurance). Played a management role in engagements ranging from 2 million to 100+ million in projected revenue. Gained.
• Successfully implemented web portal solutions allowing for real-time inquiry, quote, and bind of insurance via multiple sales channels
• Successfully integrated dynamic rules engines to streamline and increase consistency of insurance underwriting practices.
• Successfully consolidated numerous disjointed & outdated technology solutions to a single state-of-the-art CRM solution
• Played key role in numerous strategic assessments, where our recommendations resulted in almost immediate market gains for our clientsSUMMARY OF RESPONSIBILITIES:
• Active participant in proposal writing as well as the ongoing sales effort

Fort Liberty, NC, US

• Served as battalion supply sergeant and weapons specialist throughout reserve tenure. Always focused on ensuring that our unit’s soldiers & equipment were fit and prepared for potential deployment. NOTED ACCOMPLISHMENTS:
• Army Quartermaster Corp Distinguished Graduate (1st in Class) 1995
• Named Battalion Soldier of the Year 1999
• Maintained an impeccable service record, with numerous accommodations and awards for service beyond the call of dutySUMMARY OF RESPONSIBILITIES:
• Maintained quartermaster service records for all battalion soldiers
• Responsible for the maintenance and issue of all battalion weaponry