Senior It Strategist
Core OverviewServed close-on 3.5 years with a high-performance IT Support and Services organisation offering Managed IT services to companies across industries nationwide.Fulfilled increasingly senior leadership roles on the back of solid performance and client wins | In final role, reported directly to the CEO.Retrenched due to business pressures on the back of extended national Covid-19 lockdown.Strategic Leadership:Steered and contributed to the fast-growing company’s services and marketing strategies, as well as directing client IT reviews and recommending solution sets.Attended strategy sessions with the CEO, Technical Director, Sales and Senior Technical Teams to gather client requirements and design solutions, proposals and quotes, presented to client management teams. Concurrently served as Advisory Committee Member and New Business / Prospect Contact Manager, capably handling business development and client engagement strategy planning and direction.IT Service Management:Collaborated closely with all Tier 2 and 3 technical staff, providing 1st line advisory, troubleshooting and problem-solving support | Assisted in-house procurement in sourcing and costing products.Managed conceptualisation of proposals governing: IT infrastructure, hardware and software | Server Room, Data Centre and Voice infrastructure and solutions | Network infrastructure, security and cabling | Physical and Virtual Server, Wireless Connectivity, Hosting and Cloud solutions | Microsoft 365 Stacks | Building Security (access control / CCTV).[Please note, further details available upon request (Comprehensive CV)]
